Job Description: Corporate Title: Officer Location: London Line of Business: CTO / WSS
Are you ready to take this next step in your career? Want to be part of a dynamic team that uses ground-breaking technologies? Our London office has an exciting opportunity for a dedicated Non-Trading Support Analyst to join our growing CTO / WSS area.
You will support systems through maintenance, modification, and problem resolution to support ongoing delivery of services and/or operations. You will contribute to the build and implementation of complex applications, often using new technologies and serve as a fully seasoned/proficient technical desktop support resource, providing technical knowledge and capabilities as a member of a team or as an individual contributor.
What skills and qualifications will you ideally possess?
Associate degree, or equivalent experience, is helpful
Industry or role specific experience
Microsoft Certification (MCSE/MCSA/MCP's)
PC/Laptop/Virtual Terminal Support knowledge (XP/Windows 7) including Windows Office Suites and core application suites.
Market Data troubleshooting experience including Reuters Eikon, Bloomberg (including BB Anywhere)
Mobile connectivity (E.g. Blackberry/MAS/RemotePC)
Results Driven - You can drive incidents to resolution and through root cause analysis
Uses state of the art Technology - Utilise multiple bank tools and systems to assess and understand supported environment
Demonstrates Analytical Skills - Assist in resolution of complex issues during high stress situations
Demonstrates Attention to Detail - Look for anomalies in the environment that have caused or have the potential to cause operational instability
Communicates and Influences - Communicate to and influence all levels of the organisation
Maintains a solid focus on customer/client needs
Communicates in a clear and logical manner, focusing on key points
Displays deep knowledge of common installation, advanced configuration and in-depth troubleshooting
About Bank of America Merrill Lynch
Bank of America is one of the world's leading financial institutions, serving individual consumers, small- and middle-market businesses, large corporations and governments with a full range of financial and risk management products and services. Bank of America Merrill Lynch is the marketing name for the global banking and markets businesses. The company has had a presence in EMEA since 1922. With offices in 23 countries on three continents, it offers an integrated and comprehensive set of products and services across Global Corporate and Investment Banking, Global Markets and Consumer Card, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise. Developing solutions for social and environmental challenges is at the core of Bank of America Merrill Lynch's responsibility platform. In more than 90 countries around the world, we partner with employees, clients and stakeholders to help make financial lives better.
If you're interested in this opportunity please send your details to us by applying online. Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.