Public Safety Administrative Services Representative
July 7, 2018
Public Safety Administrative Services Representative - (18001420)
The Department of Public and Environmental Safety exists to support the goals of the university – teaching, research and patience care – by fostering a safe and secure environment in which members of the Tufts Community can learn, work, and live. Whereas safety and security is a responsibility shared by the whole community, the mission is achieved by applying leadership and our unique expertise to partnerships designed to prevent loss, reduce harm, and solve problems.
Representative (ASR) is responsible for all customer-service related interactions within Administrative Services; adherence to established cash controls; coordination with the Boston and Grafton Campus for related functions; updating parking and building access databases; and programing/maintaining electronic locks. The duties of the position include, but are not limited to, administering parking permits; processing electronic parking violation appeals; creating and replacing IDs; in strict compliance with governance and direction, granting ID card access to authorized spaces for authorized users; cancelling ID card access as directed; creating timed access levels and scheduled overrides in in the university's access control database -DSX; providing information for campus shuttle systems; reconciling sales; managing the Dowling Garage; and creating reports for the following items: permit sales; Bursar's office fee transfers; number of citations issued; and number of appeals requested, etc., and other duties as assigned.
The ASR must possess superior customer service skills; It is desirable that the ASR have some knowledge of electronic parking access and control system; knowledge of parking enforcement handheld equipment; and a basic understanding of ID card databases and software.
The ASR operates primarily in a customer service role and as such is one of the most public facing roles in the department. It is critical that the ASR possess a positive, informative and service oriented attitude.
1 to 3 years of related experience.
High School Diploma/GED.
Valid Massachusetts motor vehicle operator's license with no serious or patterned adverse driving history.
Typing, office productivity software, ability to learn specialized-function software, web-based applications, forms, and email, Microsoft Windows operating system and suite of Microsoft productivity software, such as Word, Excel, PowerPoint, etc.
The candidate must pass a criminal history records check and background investigation.
Vocational/Technical training or Associates Degree and/or 3 to 5 years of experience.
Knowledge of electronic parking systems.
Knowledge of building access systems.
Knowledge of databases.
Knowledge of handheld citation writers.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.