The Billing Coordinator is a part of the Harvard University Student Accounts team, which bills 20,000 students monthly for tuition and fees.
The Billing Coordinator works independently and prioritizes effectively in a fast paced environment, coordinating complex billing processes and serving as the principal billing and data contact for staff, students, sponsor organizations, and the Department of Veterans Affairs.
Key responsibilities include:
Serves as principal administrative contact and liaison with regard to student billing, data, graduate student stipends, third-party billing and veterans' benefits. Provides superior customer service while advising staff and students on regulations and procedures.
Owns and manages student data. Responsible for assigning pseudo social security numbers for international stipend recipients. Processes weekly biographic data files from Registrars' offices, analyzing and resolving discrepancies and updating student records manually and in batch. Assures compliance with university requirements and anticipates, analyzes and resolves problems related to student data. Runs regular exception reports and resolves discrepancies.
Coordinates and has direct responsibility for all aspects of the production of monthly graduate student fellowship stipend payments including entering stipend transactions into PeopleSoft, reviewing and analyzing complex data and reports to anticipate and resolve problems, and enforcing compliance with university policies. Independently owns monthly stipend payroll.
Coordinates and has direct responsibility for all aspects of third-party billing, including analyzing letters of sponsorship, setting up student and sponsor records in PeopleSoft Campus Solutions, preparing billing statements, processing payments, and performing collection work on delinquent accounts.
Coordinates and has direct responsibility for certifying students who apply for Veterans Administration (VA) benefits. Analyzes student requests and certifies students online in the VA application, ensuring compliance with university and federal government policies. Maintains data in FileMaker database. Communicates to students and financial aid offices about student benefits.
Prepares and analyzes reports using PeopleSoft Campus Solutions
Creates and maintains documentation of business policies and procedures
Other duties including supporting creation of monthly student bills, processing refund check requests, and coordinating monthly National Student Clearinghouse enrollment reports
Additional responsibilities as assigned
Harvard University requires pre-employment reference and background screening.
Harvard University is unable to provide work authorization and/or visa sponsorship.
This position has a 90 day orientation and review period.
Harvard offers an outstanding benefits package including:
Time Off: 3-4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Harvard's Financial Administration Department (FAD) is dedicated to supporting the teaching and research missions of Harvard University by providing outstanding financial services to the Harvard community; by providing support, guidance and consultation; by working to ensure compliance with University and federal guidelines; by mitigating risk; and by promoting the financial health of the University.
FAD is responsible for oversight of the University's finances, including efficient and accurate transaction processing, financial reporting, budgeting and financial planning, cash and debt management, internal audit services, risk management and sponsored program administration, and administrative systems services. The department, led by the Vice President for Finance (VPF), is comprised of 7 reporting units:
Mission To consistently deliver high-quality, innovative service and leadership in financial planning, analysis, operations and compliance, in support of Harvard's teaching and research objectives. We aspire to provide the Harvard community with outstanding financial services to enable the dissemination of knowledge and the advancement of intellectual discovery. We commit to steward the University's assets efficiently, such that resources are assured for current and future generations of faculty and students.
Salary Grade: 054
Union: 55 - Hvd Union Cler & Tech Workers
2+ years of related experience
Energetic, curious, and eager to learn.
Ability to quickly assimilate new technology and/or applications.
Strong attention to detail, analytic skills and problem solving abilities.
Excellent customer service and communication skills.
Must be able to effectively handle competing priorities and work independently and as a collaborative team member.
Fluent in MS Office.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 46155BR
About Harvard University
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.