Execute the M State Service Commitment and Service Standards on a daily basis to ensure all stakeholders have a positive service experience.
Inform and assist current and prospective students on all aspects of financial aid.
Administer the Moorhead campus work-study program so that students are awarded and paid in a timely manner within federal and state guidelines.
Utilize various computer packaging systems for awarding funds as well as prepare, analyze, and evaluate award simulations so that federal, state, and institutional funds are most effectively utilized.
Participate in the development and implementation of college financial aid policies and campus procedures within prescribed guidelines.
Provide work direction and relevant information to financial aid staff.
Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner. Must be able to travel to meetings and attend appropriate workshops and conferences.
Two year degree in a business, accounting or human services related field.
Two years of financial aid work experience in a college setting.
Able to interpret and understand complicated federal and state regulations governing financial aid programs. This knowledge is applied to the daily work of the office in decision-making and record keeping.
Customer services skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.
Excellent oral and written communications skills sufficient to derive required information.
Basic knowledge of tax forms.
Good numerical aptitude for detail and accuracy.
Ability to complete detailed work with accuracy, facing many deadlines and frequent interruptions.
Ability to maintain confidentiality of private information according to procedures, rules, and statutes.
English sufficient to fluently speak, write, read, understand and be understood in responding to a variety of written and oral communications such as questions, detailed instructions and procedures.
Data Entry performance skills sufficient to accurately enter data into spreadsheets and databases.
Spreadsheets sufficient to maintain data and produce monthly benefits reports.
Computer knowledge and understanding with the ability to remain up-to-date with the many software programs utilized in the administration of financial aid.
Ability to work closely with the public and be able to clearly inform students and parents of the financial aid process.
Able to handle stressful situations with the highest level of professionalism consistent with excellent customer service.
Ability to interact with prospective and current students with sensitivity.
Physical Demands (sitting for extended periods of time).
Bachelor's degree in a business, accounting or human service related field
Experience using the ISRS student record system.
A complete online application must include:
Letter of interest addressing required qualifications;
Vehicle Notice: NOTICE : In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. Institution: MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE - MOORHEAD CAMPUS Eeo Notice: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States at the time of employment. For TTY, call Minnesota Relay Service at 7-1-1- or 1-800-627-3529.
Internal Number: 17226
About Minnesota State Community and Technical College
Minnesota State Community and Technical College is accredited by The Higher Learning Commission: Member of the North Central Association (1972-present). M State was admitted into the Commission's Academic Quality Improvement Program (AQIP) in 2009. M State has numerous career/technical programs that are additionally accredited by boards, agencies, commissions, or professional organizations in their field or discipline. In addition to a strong liberal arts transfer program, M State offers highly successful programs in fields including business/accounting/marketing, dental hygiene, graphic design, nursing, computer and network technology and more.M State also has a strong eCampus option and a number of unique destination programs such as Electrical Line Worker, Marine and PowerSports Technology, and Diesel Equipment programs.