Northern Illinois Food Bank provides nutritious food to all those in need through our own efforts and those of our nearly 800 partner agencies in the following 13 counties - Boone, DuPage, DeKalb, Grundy, Kane, Kankakee, Kendall, Lake, McHenry, Ogle, Stephenson, Will and Winnebago. NIFB acquires, gathers, handles, and distributes approximately three million pounds of donated, government, and purchased food each month through local food pantries, soup kitchens, shelters, youth activity centers and other food assistance sites.
To support Northern Illinois Food Bank’s volunteer team and its related requirements including the recruitment, tracking, scheduling, reporting, and nurturing of volunteers on a part-time basis. Manage volunteer data through volunteer software system. Provide any other administrative and clerical support for the volunteer program.
Assist with greeting, orienting, and touring of volunteer individuals and groups.
Perform 2-4 formal volunteer orientations per week.
Assist with basic volunteer e-mail, telephone, and other inquiries.
Foster strong relationships with Operations Team, in order to keep lines of communications open regarding volunteer needs and managing shift production for planned and unplanned volunteer absence.
Lead, train and motivate groups of up to 200 volunteers, ages 8 and up, in a fast-paced, safe and fun environment.
Manage volunteer profiles and schedules through volunteer software system, i.e.:
Set up new volunteer profiles
Edit current volunteer profiles
Daily check volunteer duplicate and group checker in CiviCore to help clean up database
Register and cancel volunteer registrations, as needed
Enter volunteer consent forms, when time permits or as necessary
Send thank you emails to group leaders that volunteered during the week at all three Food Bank Centers, with photos and figures describing the impact they had to meals as a result of their volunteer work.
Effectively communicate dates when the West Suburban Center (WSC) will be closed for holidays, employee events, inventory, etc., to all weekly volunteers at the WSC via email, phone calls, signs posted around the building, and word of mouth; communicate details to Volunteer and Processing Teams as well, asking for assistance, when needed.
Develop ways to recognize weekly volunteers at the WSC and promote via the TV screens in the lobby and break room (e.g., volunteer(s) of the month, announcements at break time, etc.)
Other duties as assigned
Tuesday 12:30pm – 8:00pm with 1/2 Hour Lunch
Wednesday 11:00am - 4:00pm -- No Lunch
Thursday 12:30pm – 7 :00pm with 1/2 Hour Lunch
Saturday 7:30am - 12:30pm -- No Lunch
Skills, Education, & Experience:
Commitment to understanding and supporting Northern Illinois Food Bank’s mission
Excellent relationship building skills
Ability to provide excellent customer service while multi-tasking
Strong organizational skills
Must be able to comfortably and effectively present to groups of as few as two or three and up to 200.
Must be able to make a fundraising ask to volunteers and guests
Past experience working with databases such as CiviCore and Raisers Edge is a plus
Proficient with various computer programs including: Word, Excel, Power Point
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machine.
Physical Demands: While performing the duties of this job, the employee is regularly required to communicate. This is largely a sedentary role, however, may frequently need to ascend/descend stairs.
Position Type and Expected Hours of Work: This is a part-time position.
EEO Statement: Northern Illinois Food Bank is an Equal Opportunity Employer (EEO).
Internal Number: 1199
About Northern Illinois Food Bank
Northern Illinois Food Bank provides nutritious food to all those in need through our own efforts and those of our 800 partner agencies in the following 13 counties - Boone, DuPage, DeKalb, Grundy, Kane, Kankakee, Kendall, Lake, McHenry, Ogle, Stephenson, Will and Winnebago. The food bank acquires, gathers, handles, and distributes approximately three million pounds of donated, government, and purchased food each month through local food pantries, soup kitchens, shelters, youth activity centers and other food assistance sites.