About Us: Access DuPage is a collaborative effort by thousands of individuals and hundreds of organizations in DuPage County whose mission is to provide access to medical services to the county’s low-income, medically uninsured residents. Access DuPage represents a unique partnership of hospitals, physicians, local government, human services agencies, and community groups working together locally to address the national health care crisis. Access DuPage has been in existence since 2001.
Manage front office and reception area, regularly interfacing with consumers, vendors, partners and public. Greet and assist all parties by providing assistance and/or referring them to the appropriate person/department. Perform related enrollment processing duties as assigned as well as support all departments with administrative and clerical support as needed. Provide exceptional customer service in person or while operating a multiline telephone system, answering and managing incoming calls and request.
Essential Duties and Responsibilities
Manage front office presentation and functions including cheerfully assisting visitors, receiving documentation and payments, filing, photocopying & faxing.
Follow all rules required to comply with confidentiality and HIPAA policies.
Answer questions about the agency and provides general information about program requirements and application processes, by phone and in person.
Become sufficiently knowledgeable about DuPage County health and community resources to confidently provide direction to enrollees and community.
Receives, directs and screens calls from a multi-line switchboard.
Assist Enrollment team with review and processing of completed applications when needed.
Manage office supplies inventory, maintaining and ordering appropriate stock as needed.
Receives, dates, sorts and forwards incoming mail, complying with office policies and procedures.
Become knowledgeable with all office equipment and internal software.
Document client engagement in files as needed.
Assists with special project as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate’s Degree or equivalent experience in Community Health or Social Services preferred.
Must have exceptional client facing and telephone customer service skills and experience.
Bilingual: Spanish/English required.
Ability to read, analyze, and interpret fluently in both English and Spanish.
Ability to draft reports, business correspondence, and communicate effectively via the written word.
Ability to effectively present information and respond to questions from peers, managers, clients, customers, and the general public.
To perform this job successfully, an individual should have knowledge of Microsoft Office Word, Outlook, Excel and a general understanding of technology.
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 4 p.m., but may vary on occasion.
Additional Salary Information: Compensation is based on qualifications and experience.
About DuPage Health Coalition dba Access DuPage
Coordinating safety net health access for almost 20 years, the mission of the DuPage Health Coalition is to develop and sustain in DuPage County, Illinois, a system for effectively and efficiently managing the health of low-income populations across the continuum of care. DHC operates a portfolio of critical health programs providing direct service to uninsured or underinsured DuPage County residents including Access DuPage, Silver Access, DuPage Dispensary of Hope, Women’s Cancer Navigation Services and Health Literacy Programming. Since the organization began serving clients in 2001, more than 50,000 individuals have been served. Each dollar of direct service is matched by more than ten dollars in donated services.
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