Posting Number 2018-4787 Location US-NY-New York Posted Date 2018-07-10 Union N/A School/Division NYU IT (WS1170) Department Name : Academic Applications FT/PT Full-Time
The IT Specialist will be responsible for ensuring continuous, high-quality service for multiple applications which may include: Sakai learning management system, WordPress, Kaltura video streaming service, Atlassian Confluence and JIRA, as well as other web-based applications. The IT Specialist will troubleshoot issues; analyze applications to diagnose and solve service faults; work collaboratively with user-facing teams in the resolution of issues; interface with technical teams, both within and outside of NYU (e.g., vendor technical support); support software development and QA activities through DevOps practices; work collaboratively with user-facing teams to resolve issues; act as an application subject matter expert (SME) to multiple NYU IT projects and within Provost-sponsored governances committees as required; monitor application performance and uptime.
Required Education: Bachelor's degree in STEM field, computer-related field or equivalent experience.
Preferred Education: Master's degree in Computer Science
Required Experience: 3+ years experience with supporting enterprise systems and/or user-facing services. Experience in a collaborative team environment.
Required Skills, Knowledge and Abilities: Excellent analytical and problem-solving skills; clear and effective written and verbal communication; ability to work and communicate effectively in a collaborative team environment; software development experience; working knowledge of REST/SOAP APIs and familiarity with cloud hosting services, such as Amazon Web Services (AWS).
Preferred Skills, Knowledge and Abilities: Experience with Java-based applications
Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.