Reports To: Vice President, Education & Support Programs
Direct Reports: Manager, Programs & Services
Status: Full-Time Exempt
The Cancer Support Community’s (CSC) Clinical Services Director is responsible for management, oversight and implementation of all clinical program services at CSC including face to face, telephonic and digital services. A primary function of the position is to ensure that CSC programs are carried out in accordance with the mission and philosophy of the organization as well as ensuring the highest standard of care for people impacted by a cancer diagnosis. In addition, this position is responsible for new program development and dissemination, within the affiliate network, online, over the phone and in collaboration with non-CSC organizations. The Clinical Services Director is also responsible for revenue generation to support national clinical services programs.
CLINICAL SERVICES DUTIES AND RESPONSIBILITIES
Oversight for program standards and clinical supervision of clinical services provided online, by telephone and/or in-person at Headquarters (HQ), affiliates and external program initiatives.
Manage CSC’s Continuous Quality Improvement (CQI) program including program evaluation, peer review, and affiliate certification in collaboration with the Executive Director, of the Institute for Excellence in Psychosocial Care (IPEC).
Conduct orientations and trainings of affiliate staff and others as needed in collaboration with the Executive Director, IEPC.
Develop and maintain written materials, policies and procedures that facilitate program compliance and continuity of care.
Initiate and/or coordinate innovative pilot programs developed by HQ or in collaboration with the affiliate network and/or others that enhance CSC effectiveness and outreach into the cancer community.
Facilitate the translation of research findings into clinical practice, policy and procedures at the HQ and affiliate level, in collaboration with CSC’s Research & Training Institute (RTI).
Serve as oncology psychosocial content liaison to CSC Education department.
Oversee data collection procedures and reporting relative to organization-wide program utilization.
National Professional Outreach
Serve as a public spokesperson for CSC related to program issues.
Actively represent CSC with relevant professional associations, other cancer advocacy organizations, and at national psycho-oncology conferences.
Engage and expand CSC’s national clinical professional network.
Review written, audio/video and web materials that are presented to the public by CSC about CSC programs, in collaboration with CSC Communications team.
National Resource Development
Responsible for securing funding for CSC program development and delivery at the HQ level.
Develop innovative ways for CSC to be a resource for people with cancer and their caregivers.
Serve as an information and referral resource for HQ as it relates to specific patient/family requests.
General Administration and Management
Develop a strong rapport and supportive relationship with affiliate leadership to strengthen local effectiveness, organizational satisfaction and retention.
Supervise Program Manager and mentor other program staff to ensure optimal performance and consistency with strategic directives.
Work with Division Vice President and CSC HQ leadership on strategic direction for CSC clinical services.
SALARY AND BENEFITS
In addition to a competitive base salary, we offer: comprehensive medical, prescription, vision, and dental coverage; paid vacation and sick time; short-term and long-term disability insurance; flex spending accounts: transit, healthcare, and dependent care; life insurance; and optional participation in an employee-contribution retirement plan with employer match.
HOW TO APPLY
To apply, please submit a resume and a cover letter that describes how your experience and skills relate to the above-described responsibilities and qualifications of this position, to email@example.com.
ABOUT CANCER SUPPORT COMMUNITY
The Cancer Support Community (CSC) is a global non-profit network of 175 locations, including CSC and Gilda's Club centers, health-care partnerships, and satellite locations that deliver more than $50 million in free support services to patients and families. In addition, CSC administers a toll-free helpline and produces award-winning educational resources that reach more than one million people each year. Formed in 2009 by the merger of The Wellness Community and Gilda’s Club, CSC also conducts cutting-edge research on the emotional, psychological, and financial journey of cancer patients. In addition, CSC advocates at all levels of government for policies to help individuals whose lives have been disrupted by cancer. In January 2018, CSC welcomed Denver-based nonprofit MyLifeLine, a digital community that includes more than 30,000 patients, caregivers, and their supporters that will enable CSC to scale its digital services in an innovative, groundbreaking way. For more information, visit www.CancerSupportCommunity.org. So that no one faces cancer alone®.
IMPORTANT SKILLS AND REQUIREMENTS
LCSW, MSW or Psychology Masters or PhD degree required.
Five years or more oncology clinical services experience.
Non–profit oncology program and clinical service development and management experience required.
Effective interpersonal as well as written and oral communication skills.
The ability to work independently and collaboratively with multi-disciplinary teams.
Valid Driver’s License required.
This is a New York City, NY, Philadelphia, PA or Washington, DC based position.
Internal Number: 101
About Cancer Support Community
As the largest professionally led nonprofit network of cancer support worldwide, the Cancer Support Community (CSC) is dedicated to ensuring that all people impacted by cancer are empowered by knowledge, strengthened by action and sustained by community. CSC achieves its mission through three areas: direct service delivery, research and advocacy. The organization includes an international network of Affiliates that offer the highest quality social and emotional support for people impacted by cancer, as well as a community of support available online and over the phone. The Research and Training Institute conducts cutting-edge psychosocial, behavioral and survivorship research. CSC furthers its focus on patient advocacy through its Cancer Policy Institute, informing public policy in Washington, D.C. and across the nation. For more information, please call the toll-free Cancer Support Helpline at 888-793-9355, or visit www.CancerSupportCommunity.org. So that no one faces cancer alone®