The purpose of this role is to assist the Museum by offering exceptional customer service to museum guests as well as meeting retail sales goals, completing administrative, merchandising, and other tasks as assigned. This position is responsible for expanding the museum visitor's experience by proactively interacting with the public and volunteers.
Duties and responsibilities
Processing admission and store sales via a POS system and performing an end of day cash drawer close-out.
Meeting sales goals as set by the Visitor Services Manager.
Visual merchandising, restocking and straightening of inventory.
Ongoing review of merchandise appearance and notification of stock levels.
Retrieving, counting, labeling, stocking, and storing incoming merchandise.
Ensuring visitor safety as well as store and gallery security
Maintaining work areas—front desk, public spaces, interactives and gallery cases.
Processing administrative tasks, as assigned, including reviewing and taking action on daily reports and providing follow-up with the appropriate supervising staff member.
Staying informed and providing visitors with information about current and future museum exhibitions and programs.
Answering routine visitor questions and phone inquiries.
High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.
Seeking an enthusiastic candidate with excellent customer service skills and the ability to multi-task. Must be an energetic self-starter with high standards and exemplary problem-solving skills. The ideal candidate must be able to work collaboratively with other museum staff. Prior museum experience and foreign language skills are a plus, but not required.
Education and Work Experience:
1 year minimum retail, cash handling, and customer service experience required
Skills and Abilities:
Ability to operate Quick Books Point Of Sale
Proficient with Windows based programs
Highly organized, flexible and detail-oriented
Full Time/Part Time
$10.75 per hour
9:00 AM – 4:30 PM with a 30 minute unpaid lunch with some occasional event and weekend shifts.
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.
Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
If you are experiencing technical problems, please call (855) 524-0002.
Able to lift 30 pounds unassisted and stand for long periods of time on hard floors.
Ideal candidate must be able and willing to clean exhibition displays daily, using glass and plexi-glass cleaner. This task requires bending, kneeling, and stretching.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.
To request ADA accommodations, please call the Director of Affirmative Action at 816-235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
Founded in 1929 as the University of Kansas City, UMKC has expanded to three campuses, which house 11 different schools and colleges. We are a great university in one of America’s “smartest cities.” Today, UMKC is Kansas City’s 24th-largest employer, with over 3,500 staff and faculty supporting our more than 14,000 undergraduate, graduate and professional students.
As a UMKC employee, you’ll belong to an engaged, diverse community. You’ll also enjoy many competitive benefits, including health, dental, life and other insurance plans; a comprehensive retirement program; and significant tuition assistance and reimbursement programs for employees and their qualifying dependents. For more information, visit the Benefits page. With career options in numerous fields, both academic and administrative, UMKC could be just the opportunity you’ve been looking for.