Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Manager Product Governance.
Contribute to the formulation of business plans and initiatives that drive sustainable revenue growth, superior customer experience and sales force satisfaction
Oversee and ensure seamless implementation of various strategic initiatives under Commercial Banking such that sales force can achieve maximum profitability and growth
Provide concise and accurate oversight on Commercial Banking complaint handling quality and service-level agreement, value-added analysis of customer complains / feedbacks to derive insight to drive positive changes in product and services offering
Monitor and manage sales suitability risk within business by acting as a champion for all relevant product governance initiatives and engaging Commercial Banking stakeholders, product providers and support functions to drive sales suitability initiatives
Establish and manage a robust oversight of Commercial Banking Product Governance initiatives, such as annual certification of Commercial Banking Product Inventory, timely execution of new product approval, post implementation review and regular product review.
Be the subject matter expertise to connect with diverse stakeholders in the Bank to deliver initiatives related to product governance and complaint management as well as provide advice and guidance to Commercial Banking business and various business partners, including but not limited to client service teams, Commercial Banking frontline, product sales and Operations on matters related to complaint handling, sales suitability and product governance.
University graduate in a relevant discipline with solid general banking experience
Capacity to keeping abreast of up-to-date economic trends, market opportunities and understanding of commercial banking environment in Hong Kong
A self-starter with lateral thinking, capable of multi-tasking, effective problem solving and project management skills
Well-developed communication and interpersonal skills, with good commercial orientation
Frontline sales experience in commercial banking is an advantage
Ability to develop cohesive working relationships with business partners
Excellent written and verbal English language skills and Computer skills a must
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 4668433
eFinancialCareers is a career site specializing in financial services.