Citi's Global Consumer Bank serves more than 100 million customers in the fastest-growing cities in 24 countries worldwide.
The Global Consumer Bank (GCB) operates four geographical business lines - Branded Cards, Retail Services, Retail Banking and Commercial Banking - in Citi's three regions: Asia & Europe, Latin America and North America. With more than a century of enviable brand and market leadership in markets like the U.S., Mexico and Asia, GCB is competitively well-positioned to grow a high credit quality customer base that benefits most from our global capabilities. The Regional Customer Experience team helps create, deploy, and commercialize our digital platforms to deliver on business and customer satisfaction KPIs across Asia Pacific and Europe.
The Citi Mobile app is Citi's flagship digital experience, and the platform at the forefront of our digital transformation. As the bank goes mobile-first, the Citi Mobile app increasingly becomes the vehicle not just of transactional banking, but delivery of engagement and revenue metrics, tracked against the Regional Management Scorecard.
This is a challenging role which will engage Leadership and Senior Business Managers in Cards, Retail, Digital, and Technology, in the regional office, as well as country-business leadership across APAC and EMEA.
Role and Responsibilities: As Product Manager of the app, you will:
Partner with business, design, and technology teams in agile scrums to help build and deploy digital app and web experiences in markets across Asia and EMEA, both for Citi-branded and partner/white-label applications
You will create a digital product roadmap based on business priorities and customer needs, work with Design to translate the roadmap into quality experiences, and work with technology to implement within tight timelines
Be comfortable holding responsibility for high-visibility initiatives, and meeting revenue and channel offload targets that are tracked against the Regional Scorecard
Comfortable communicating and negotiating scope, budgets, and timelines with regional business leaders as part of a large, complex organization
As a self-starter, determine what to do, including navigating ambiguity around the intersection of emerging spaces like Big Data and Mobile, and then go ahead and execute, translating the vision into high-performing experiences
Work with marketing and engagement teams to drive campaigns that deliver to pre-determined KPIs
Interface with Digital Governance, Legal, Compliance, Risk, and ensure that implementations meet risk and control needs to protect business and customer interests
Characteristics/Traits we are looking for:
Be comfortable accessing the support of a cross-functional group across a large organization, with no direct reporting lines
Ability to balance the day-to-day pressures of working in a fast-paced agile environment, while stepping back to create a vision and evangelizing it with stakeholders at different levels of the organization
Strong in execution, with a demonstrated ability of delivering results under time pressure
Highly metrics-oriented, with a proven track record of commercializing digital platforms, and maximizing customer usage and business impact/revenue
Creative problem solving and ideation skills
10+ years of Product Management experience at a leading e-Commerce, Payments, or Financial Services Institution
Strong understanding of mobile platforms and related emerging trends like geo-location and voice technologies, and the ability to leverage these technologies to meet business requirements
Experience of launching at least one major product or new digital experience, with positive results, with end-to-end ownership
Comfortable working with multi-functional partners and internal stakeholders, across lines of business, Design, Technology, Risk, and Decision Management
Strong Product, Project and Time management skills
Prior experience of managing a scrum and working in an agile environment that is customer-led
Internal Number: 4675820
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