Under limited supervision, responsible for consulting with business units and/or Lines of Business to identify learning needs and provide appropriate solutions by designing, developing, and administering a variety of Learning and Development programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Plans, creates, and administers Learning and Development (L&D) training programs in three key areas; Learning Resources, Content and Curriculum Development, or Learning Platform Operations. Coordinates with department for collaboration to ensure effective outcomes.
Consults with business unit or LOB partners to identify learning and development needs and makes recommendations of appropriate solutions that meet business demands.
Plans and executes team projects requiring analysis of factors that impact the administration of learning programs across multiple organizational units.
May develop and update training materials, programs, curriculums and collections within the LMS as needed. May facilitate these updates as needed.
Manages communication and marketing plans for new courses and training updates within the department.
Assures through audits, analysis and reports, that all new content creation and learning programs are consistently administered in compliance with LMS governance guidelines.
Uses the learning dashboard for training analytics and standard learning metrics to evaluate learning effectiveness that help drive team initiatives.
Partners with subject matter experts (SMEs) to identify and/or develop content and design training material, if needed. Recommends appropriate solutions and delivery methods to optimize knowledge transfer.
Researches learning industry trends, methodologies, and best practices and integrates those into professional practice.
Develops sound relationships with business partners, managers, consultants and trainers.
Creates evaluation and measurements tools (i.e. test pilots, annual impact surveys, etc.) for platform offerings.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university in human resources or related field required. Minimum of 4+ years of experience.
CERTIFICATES and/or LICENSES
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to provide excellent internal and external customer service. Strong interpersonal skills. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to work effectively with key employees, top management, and client groups to take desired action.
Requires proficient knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze and interpret complex documents. Ability to solve problems involving several options in situations. Requires proficient reasoning and quantitative skills.
OTHER SKILLS and ABILITIES
Proficient skills with Microsoft Office Suite. Ability to learn and become proficient in use of company's Learning Management System (LMS). Must work well under pressure with proactive approach including managing multiple deadlines and changing project scope/direction.
Proficiency in Learning Success Factors, company's Learning Management System (LMS).
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 18028814
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.