Works closely with the Program Director to support individuals and families to navigate the complex service system, educate and reach out to families especially focused on mid and downstate Illinois, and encourage improvements to the service system where appropriate.
Help families to better understand and strategize resolving complaints.
Outreach to central and downstate Illinois families on behalf of the Arc.
Speak knowledgeably about Medicaid waiver issues to families.
Problem solve about systems improvements that can be made to address barriers to services.
Work to educate families and self-advocates about the administrative and legislative system.
Represent the Arc of Illinois/ Family Support Network at state-wide conferences.
Contributes ideas, articles, and photographs to the production of the Family Support Network Newsletter as needed.
Partner with a minimum of three organizations and connect with families who have loved ones not receiving services to share information.
Other duties as assigned.
Excellent communication skills, experienced with speaking with families, providers & the division of developmental disabilities.
In-depth knowledge of government systems related to developmental disabilities, processes, organization, relationships, etc.
Knowledge of the Ligas settlement agreement and implementation of Medicaid waiver services in general.
Experience in handling complaints of family members & individuals.
Knowledge of DD providers.
The ability to communicate with, supervise and empower volunteers to be effective in their roles. Experience with volunteers given preference.
The ability to work cooperatively with people from different cultures and backgrounds.
Knowledge and understanding of issues and dynamics within families in crisis relating to needs for services.
Internal Number: 8154641832
About The Arc of Illinois
Non profit organization that provides services to individuals with intellectual developmental disabilities.