OFFICIAL TITLE: Clerk IV, Latino Education Institute
SUPERVISION RECEIVED: Executive Director of the Latino Education Institute
SUPERVISION EXERCISED: May supervise student personnel
General Statement of Duties: The Clerk IV serves as a primary point of contact and clerical support for the Latino Education Institute.
Responsibilities: (E) = Essential
1. (E) Responsible for exceptional front-line customer service in Spanish and English; greets and registers community members and students for LEI programs. Answers telephones and responds to inquiries related to the department according to established procedures. 2. (E) Prepares correspondence to include letters, memos, emails, schedules, and newsletters for the department. Proofreads typed materials for accuracy and completeness. 3. (E) Files materials in accordance with prescribed classification system, converting print files to electronic files, wherever possible; ensures all files are accessible and accurate. 4. (E) Performs data entry tasks to include inputting data into Colleague, as well as creating and pulling data from databases for program reporting purposes. 5. (E) Assists Executive Director with tasks including communications and budget management. 6. (E) Prepares requisitions, purchase orders, and invoices for procurement and accounts payable purposes. 7. (E) Assists with event planning including but not limited to: reserving rooms, ordering food, and other relevant tasks. 8. (E) Orders and maintains office supplies, keeping workroom well-stocked and organized. 9. Supervises work study students. 10. (E) Completes and submits hiring paperwork and timesheets for student and contract employees. 11. (E) Maintains financial records for LEI grants. 12. (E) Stays up-to-date on training in University systems such as Colleague, Blackboard, Web Advisor, and website management. 13. Updates departmental website and social media sites, as required. 14. (E) Maintains departmental calendars and coordinates schedules for meetings, appointments, presentations, etc. 15. Works occasional special events outside of the normal work schedule (e.g. Family Academies, staff training). 16. Maintains information on and communication with departmental advisory boards. 17. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students. 18. (E) Responsible for contributing to the WSU Strategic Plan. 19. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives. 20. Performs other duties as assigned within the Clerk IV classification a. Classification specifications are available at http://www.mass.edu/foradmin/humanresources/classspecshrd.asp
1. At least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.* II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.* III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.* IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*
*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experience.
2. Ability to understand and apply the laws, rules, policies and procedures governing assigned unit activities. 3. Ability to read, write, and comprehend both the English and Spanish languages. 4. Ability to use proper grammar, punctuation and spelling. 5. Ability to follow written and oral instructions. 6. Ability to assemble items of information in accordance with established procedures. 7. Ability to work accurately with names, numbers, codes and/or symbols. 8. Ability to file material in accordance with standard filing procedures. 9. Ability to maintain accurate records. 10. Ability to communicate effectively in oral expression. 11. Ability to establish and maintain harmonious working relationships with others. 12. Ability to deal tactfully with others. 13. Ability to explain the laws, rules, policies and procedures governing assigned unit activities. 14. Ability to give written and oral instructions in a precise, understandable manner. 15. Ability to determine the proper format and procedure for assembling items of information. 16. Ability to communicate effectively in written expression. 17. Ability to exercise sound judgment. 18. Ability to work overtime as assigned for off-hour events.
1. Computer literacy skills and ability to manage a database system. 2. Ability to handle multiple simultaneous tasks in a busy environment. 3. Excellent interpersonal and communication skills to effectively interact and work collaboratively with diverse populations of students, staff, faculty, administrators, and community members. 4. Commitment to campus efforts to promote, sustain and achieve diversity and inclusion. 5. Bachelor's degree from an accredited college or university. 6. Work experience in higher education or non-profit setting.
Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.
All applicants must apply online at worcester.interviewexchange.com
Expected documents for submission include a cover letter, resume, and a list of three professional references with contact information. If applicants possess a degree, they must complete the National Student Clearinghouse Authorization form or submit the official transcript of highest degree.
All information that can be uploaded to one's e-account should be done so by the applicant; information which cannot may be faxed to 508-929-8169 or emailed to firstname.lastname@example.org, or may be sent to the following address:
Director of Human Resources
Worcester State University
486 Chandler Street
Worcester, MA 01602-2597
Internal Number: 104005
About Worcester State University
WORCESTER STATE UNIVERSITY is a vibrant public university located in the residential west side of Worcester, Massachusetts, the second largest city in New England and home to 38,000 college students at more than a dozen colleges and universities. Situated on a compact 58-acre campus, the University offers 50 undergraduate and graduate academic programs to more than 6,400 students annually. The Princeton Review ranks us as one of the 75 "Best Value" public colleges in the country, as well as a "Best in the Northeast" college.