OFFICIAL TITLE: Clerk IV, Urban Studies and The Honors Program
SUPERVISION RECEIVED: Department Chair and Honors Program Director
SUPERVISION EXERCISED: May supervise student employees
General Statement of Duties: The Clerk IV serves as a primary point of contact and clerical support for the Urban Studies Department and The Honors Program.
Responsibilities: (E) = Essential
1. (E) Responsible for exceptional front-line customer service; greeting guests, answering telephones, and responding to inquiries related to the departments and the Urban Action Institute and CityLab, according to established procedures 2. (E) Prepares correspondence to include letters, memos, emails, and newsletters for both departments 3. (E) Files materials in accordance with prescribed classification system, converting print files to electronic files where applicable; ensures all files are accessible and accurate 4. (E) Performs data entry tasks to include inputting data into Colleague, as well as pulling data from databases for reporting purposes 5. (E) Assists department chairs with tasks including communications and budget management 6. (E) Prepares requisitions and purchase orders for procurement purposes 7. (E) Receives and distributes incoming mail 8. Proofreads typed materials for accuracy and completeness 9. (E) Assists with event planning to include reserving rooms, ordering food, and other relevant tasks 10. (E) Orders and maintains office supplies, keeping workroom well-stocked and organized 11. Supervises work study students 12. (E) Completes and submits hiring paperwork and timesheets for student employees 13. (E) Maintains records of faculty attendance and submits to payroll 14. Assists students with pre-registration 15. (E) Assigns students to advisors in applicable software program 16. (E) Distributes, receives, and organizes student evaluations of faculty 17. Stays up-to-date on training university systems such as Colleague, Blackboard/Web Advisor, and website management 18. (E) Maintains department lists, rosters and records as assigned 19. Updates departmental website as required 20. Maintains departmental calendars and coordinates schedules for meetings, appointments, presentations, etc. 21. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students. 22. (E) Responsible for contributing to the WSU Strategic Plan. 23. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives. 24. Performs other duties as assigned within the Clerk IV classification a. Classification specifications are available at http://www.mass.edu/foradmin/humanresources/classspecshrd.asp
1. At least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*
III. A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.*
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*
*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: Educational substitutions will only be permitted for a maximum of two years of the required experience.
2. Knowledge of the English language including spelling, word meaning and word usage. 3. Ability to understand and apply the laws, rules, policies and procedures governing assigned unit activities 4. Ability to read, write, and comprehend the English language. 5. Ability to use proper grammar, punctuation and spelling. 6. Ability to follow written and oral instructions. 7. Ability to assemble items of information in accordance with established procedures. 8. Ability to work accurately with names, numbers, codes and/or symbols. 9. Ability to file material in accordance with standard filing procedures. 10. Ability to maintain accurate records. 11. Ability to communicate effectively in oral expression. 12. Ability to establish and maintain harmonious working relationships with others. 13. Ability to deal tactfully with others.
1. Strong Microsoft Office skills, including Word, Excel, PowerPoint and Access 2. Experience in Colleague, Blackboard/Web Advisor
Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.
All applicants must apply online at worcester.interviewexchange.com
Expected documents for submission include a cover letter, resume, and a list of three professional references with contact information. If applicants possess a degree, they must complete the National Student Clearinghouse Authorization form or submit the official transcript of highest degree.
All information that can be uploaded to one's e-account should be done so by the applicant; information which cannot may be faxed to 508-929-8169 or emailed to firstname.lastname@example.org, or may be sent to the following address:
Director of Human Resources
Worcester State University
486 Chandler Street
Worcester, MA 01602-2597
Internal Number: 104007
About Worcester State University
WORCESTER STATE UNIVERSITY is a vibrant public university located in the residential west side of Worcester, Massachusetts, the second largest city in New England and home to 38,000 college students at more than a dozen colleges and universities. Situated on a compact 58-acre campus, the University offers 50 undergraduate and graduate academic programs to more than 6,400 students annually. The Princeton Review ranks us as one of the 75 "Best Value" public colleges in the country, as well as a "Best in the Northeast" college.