The Director of University Systems will maintain and enhance a portfolio of applications that provide services to our researchers, students and alumni, while reporting to the Executive Director of Enterprise Applications and Systems (EAS). They will provide oversight and guidance to 20+ IT professionals, while managing business relationships with the Campus of Student Life, Financial Aid, Alumni Relations, and Research Administration. The Director of University Systems will collaborate with the business and IT to develop cohesive systems strategy and governance to meet the long-term needs of the University.
Team and Systems Management
Develop and communicate 5-year service plans for each system under directorâ™s purview
Contribute to developing IT Services high level goals and manage resources to achieve goals
Develop department goals and metrics aligned with IT Services and institutional priorities
Oversee development of professional development plans for staff
Oversee and participate in performance management of staff
Work collaboratively with other IT departments to accomplish unit and department objectives especially with the Executive Director for Academic Technology Services
Represent IT Services as liaison to Campus Life and Student Services and Enrollment and Student Advancement Office (Financial Aid, Alumni Relations, Research Administration?)
Respond effectively to business requirements of academic administrative (and research?) units
Build effective working relationships with colleagues across IT Services
Work effectively with and through institutional governance to facilitate prioritization and build capacity through effective workload management
Assist Admissions office in the management and administration of Admissions CRM applications
Participation in Divisional Initiatives
Change Advisory Board
Operational Leadership Group
Student Data Lifecycle Committee
Other committees as required
Other duties as assigned
Budget management â“ Effectively plan, develop, and manage a budget. Plan for capital needs 2-5 years into the future.
Focus â“ focus on delivering high quality service, needs of the key stakeholders, end-users, service orientation, organizational communications and getting results
Listening and communications â“ build partnerships/relationships through listening for understanding. Express oneself effectively in all media, with diplomacy, openness and transparency. Provide specific and appropriate feedback.
Accountable and commitment and follow-through â“ do what you say you will do and be personally responsible for your actions. Take individual responsibility for performance including quality and quantity of work. Be willing to own the issue, problem, activity and accomplishments. Commit to own development.
Initiative and innovation â“ pro-active approach interest in problem solving. Display creative approach to everyday problems, ask good questions, and stimulate ideas. Offer creative ideas for improvements and solutions to problems.
Keep abreast of IT trends and technologies and build knowledge and technical expertise.
Collaborative â“ builds effective relationships with others. Works effectively as a member of a department and/or project team. Open to assistance and willingness to assist others. Puts success of team above own interest.
Professional â“ internalizes and acts on organizational mission and goals. Works effectively across organization and campus community. Active interest in The University and IT in higher education. Takes personal ownership of professional development. Values and respects differences.
Managerial Leadership â“ Sets and communicates the organizationâ™s overall direction. Plans strategically and commits to a course of action to accomplish goals. Uses critical thinking and diagnostic reasoning skills to modify actions as needed. Acts as a positive role model for staff. Instills a sense of confidence in staff. Allocates decision-making authority and/or responsibility, as appropriate, to others to maximize individual and organizational effectiveness. Takes advantage of staff skills and abilities to achieve desired results.
Decision making / problem solving â“ generates pragmatic approaches to addressing issues, challenges, and opportunities. Analyzes problems. Develops and implements effective solutions. Makes sound business decisions in a timely manner.
Staff development / performance management â“ Plans and supports the growth of skills, knowledge, and abilities so that staff can fulfill current or future responsibilities more effectively. Sets clear priorities, goals, and expectations. Conducts annual performance appraisals and provides effective and timely feedback throughout the year. Manages performance problems. Supports and encourages staff to learn new skills. Encourages excellent performance in others. Responds appropriately to staff needing assistance. Manages conflict by working to understand and resolve workplace disputes, incompatibilities, oppositions, or dis-harmonies.
Proven ability to deal with multiple concurrent projects serving multiple constituencies and sponsors
A strong interest in group dynamics and team building.
Education, Experience or Certifications:
Bachelor's degree in a related field
Master's degree in a related field
Minimum ten years' of work experience in application development
Minimum five years' of experience supporting and managing integrated Enterprise Systems
Minimum five years' of experience in managing multiple teams
Experience managing software vendors and contract requirements
Minimum five years' of experience in a Research 1 university
Project management experience implementing large scale Enterprise Systems.
Technical Knowledge or Skills:
Knowledge of educational data standards and regulations preferred.
NOTE: When applying all documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR03218
About University of Chicago
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.