State Street (SSC) IMS continues to enhance Operating Models and implement strategic solutions to reduce risk, improve Straight Through Processing, support client change, provide excellent client service and deliver towards SSC key goals. The role will cover Project management/Business Analyst responsibilities in support of internal middle office business operational and market/client driven projects mainly in the transaction management functional space.
Key participation for strategic projects/ initiatives/client changes as representative of the wider business operations teams with Project Management ownership.
Actively review business process pain points, manage and report exceptions in the 'STP' process, creating reporting of monthly key issues for management agreement to start feasibility studies. Constantly review with business managers, and Internal MIS/KRI, to monitor where processes can be improved and aligned to end state goals.
Support onboarding activities for new clients for BSI and Transaction Management models.
Comply with team governance activities to ensure they are carried out in accordance with standard operating procedures whilst meeting and exceeding risk requirements.
Set up and drive relevant projects and programs ensuring relevant budget, scope , FTE, key stakeholders, ROI, deliverables and timelines are established and reported on throughout the lifecycle of the project or change item.
Continually review and, where appropriate, improve current working practices as part of project creation and changes to the business gaining efficiencies where possible.
Reviewing current IMS TM capabilities, identifying gaps and developing new capabilities to meet the growing requirements of our clients including developing new solutions and/or integrating new technology.
Develop and maintain relationships with key internal stakeholders including other business lines, corporate functions and external stakeholders .
Work with IMS Information Services, global partners, Business Architecture and IT Teams to develop strategic solutions for the business functions. Contribute to design solutions to improve quality of service as business grows.
Provide a first class service in support of the business group within IMS and to the clients of IMS
Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
Ensure that the highest level of the Code of Conduct is displayed in your behavior
Provide appropriate management information as required to support business unit decision making
Support the 'Risk Excellence' culture within the business
Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
Demonstrate the 'Risk Excellence' culture in your behavior
Authorisation and Escalation: The functionally specific VP/AVP/Officer Information Services UK may delegate responsibility for functional processes to the respective Senior Associate, Associate 1 or 2 within Information Services UK, Business Operations EMEA in order to complete all daily tasks. Significant matters will be escalated to through the team AVP/Officer to senior management, the GS UKMEA SMC, relevant functional heads, the IMS ORCF and to legal entity boards as appropriate.
Minimum 10 years Investment Management Operations experience
Minimum 7 years, experience of client and management communication and interaction at all levels
Strong understanding of Transaction Management within Business Operations
Detailed knowledge of Investment Instruments, i.e. Equities, Bonds, Money Markets and Foreign Exchange.
In depth understanding of investment management operations - transaction management and the wider middle office business model.
Understanding of key technology within the support of investment management operations
Analytical and problem solving mind set
Extensive project and change management experience.
Extensive experience and ability driving deliverables and meeting targets.
Outstanding client service and communication skills, both verbal and written.
Ability to negotiate effectively with internal parties and clients
Ability to organise, prioritize, balance key tasks and manage time effectively
Effective decision making skills
Ability to work in a global, multi-cultural environment
Computer literate - Excel to intermediate / advanced level. Power point to intermediate level. Microsoft project and Visio experience
Internal Number: 4735347
About State Street UK
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