DUTIES: Oversee and coordinate all day to day patient care activities and operations to ensure optimal patient experience. Work with staff across disciplines to ensure smooth patient flow, including room assignment, timely start and end of sessions, completion of all elements of initial/annual visits, and team meeting and interventions and needed for effective patient care. Ensure compliance with internal policies and regulatory requirements such as NYS Department of Health, Joint Commission and the national committee for Quality Assurance. Directly supervise nursing, nutrition and clerical staff, ensuring appropriate staffing assignments, efficiency and responsiveness to patient needs to facilitate patient enrollment and retention in care at SHC and research programs. Manage and evaluate nursing staff in the provision of patient services. Overseeing the well-functioning of the STAR Health Center, including all physical plant related issues (coordination with housekeeping, maintenance, and trade shops); ensuring efficient management of the SHC front desk, supplies, and equipment. Participate in the leadership of the SHC Continuous Quality Improvement (CQI) program; directly responsible for the identification of QI measures, tracking and development of systems for improvement. Develop, maintain, and execute SHC specific policies and procedures governing all aspects of service delivery, in compliance with institutional and regulatory requirements. Address/resolve consumer requests/complaints through discussion, arbitration, conflict resolution and collaboration with UHB Patient Relations. Additional responsibilities and duties as required. (DUTIES AND RESPONSIBILITIES ARE NOT LIMITED TO THE ABOVE POSITION DESCRIPTION) QUALIFICATIONS: REQUIRED: Bachelor's Degree in nursing, health care administration, public health or related field. Minimum of three (3) years of supervisory experience in ambulatory care. Experience with MSM, LGBTQ and gender noon-conforming, sex workers, HIV and HCV-positive individuals, substance users and/or other high-risk populations. Effective written and verbal skills. Experience with HER and Microsoft Office applications. PREFERRED: Master's Degree in health care administration, public health or related field preferred. Management experience in an academic medical center preferred. Additional Info: Schedule: Monday thru Friday, 9:00AM to 5:00PM (with some Monday & Wednesday evenings required).Closing Date: Open Until Filled STATE UNIVERSITY OF NEW YORK IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER
Internal Number: 23560
About SUNY Downstate Medical Center
SUNY Downstate's College of Medicine, Health Related Professions, Nursing and its School of Graduate Studies offer students a broad professional education that will prepare them for practice or careers in any location and community. This education provides exceptional opportunities for those students with a commitment to promoting health in urban communities and addressing the complex challenges of investigating and preventing diseases that confront clinicians, educators, and researchers in such an environment. This special aspect of Downstate's unique mission is reflected in the students it attracts and selects, the vast majority of whom are drawn from the New York City Metropolitan area. Many of these students are members of minority and cultural groups underrepresented in the health professions, and/or come from families of first-generation immigrants or from economically disadvantaged backgrounds.