Classified Title: [[Business Solution Analyst]] Working Title: [[Business Solution Analyst]] Role/Level/Range: ATP/04/PE Starting Salary Range: [[$68,456 - $94,063]] Employee group: Full Time Schedule: [[Monday - Friday, 8:30a - 5:00p / 37.5 hrs per wk]] Exempt Status: Exempt Location: 04-MD:School of Medicine Campus Department name: 10002799-SOM DOM General Admin Chairmans Offf Personnel area: School of Medicine
The Business Solution Analyst is responsible for working with University Information Systems team and business subject matter experts to gain the knowledge to perform the requirements gathering, to develop test cases, scenarios and scripts and coordinate and manage and report metrics on testing events within University Information Systems in order to maximize efficiency and quality.
As part of the Joy in Hopkins initiative, the Business Solution Analyst works in close collaboration with DOM faculty and staff to identify clinical functionality concerns, training issues, and optimization opportunities within the Epic environment. This position serves as the primary Epic expert and consultant to faculty and DOM managers and can provide deeper application training to enhance physician efficiency and the effective use of the Epic EHR system.
The Business Solution Analyst accomplishes this by participating in the specification, design, build, maintenance, documentation and training of the Epic Electronic Health Record that supports the Department of Medicine's core missions of patient care, research, and teaching. This includes, but is not limited to, the installation, modification, and testing of new and/or upgraded portions of the Epic application and integration of Epic with other clinical systems used within the Department of Medicine.
The Business Solution Analyst applies analysis techniques and procedures to gather and translate clinical and administrative requirements into functional/technical specifications and designs.
Using these functional specifications/designs, the Business Solution Analyst will produce/build all or part of the deliverables in the Epic environment and work collaboratively with the JHM Epic team to ensure the specifications/designs are moved to the Epic production environment.
Specific Duties & Responsibilities
Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards.
Define clinical/training concerns and optimization opportunities by meeting with physician/staff clients to observe and understand current processes and the issues related to those processes.
Provide written documentation of findings and recommendations for improvement to share with the client and DOM leadership.
Develop detailed tasks by analyzing project scope and set milestones for projects in order to ensure product is delivered in a timely fashion.
Write functional/technical specifications by taking the provided system requirements, putting them into functional and technical descriptions for IT colleagues including the CIC and Epic Team.
Develop/change configuration and tools to accommodate the requirements gathered.
Document configuration and associated processes to various knowledge based systems to simplify system maintenance and improve subsequent support.
Create and document test scenarios using the appropriate testing tools to validate and verify application functionality works as expected and errors are handled in a meaningful way.
Author and maintain documentation by writing audience appropriate materials to serve as technical and/or end user references and training material.
Implement changes by adhering to the change management policies and procedures for any given project and communicate to all parties the nature, significance, and risk factors of the solution.
Monitor Epic application changes/upgrades and resolve problems by responding to issues as they occur by reviewing the output of the newly implemented solutions and proactively ensuring the solution works successfully in order to satisfy the client requirements.
Provide support by triaging and resolving issues to ensure prompt, effective service. Generate test scripts and perform test analysis. Test scripts will be manual or automated.
Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed.
Report test results and metrics to management and team in timely matter.
Define test cases, scripts and corresponding data sets.
Manage and execute test preparation activities with minimal supervision.
Perform test execution and defect tracking (if applicable).
Learn, support, maintain and train users on testing tools.
Identify other uses and expansion of the tool sets.
Write business cases, business requirements, develop functional specs and functional prototypes.
Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems.
Facilitate meetings, creates status reports and communicates with stakeholders or business users, under guidance.
Work closely with colleagues on the University Information Systems team as well as with business users (administrators for all University's schools/divisions, deans, departmental leaders, etc. as well as President and Provosts Office and departmental users) that the team supports.
Work primarily with HP Quality Center, Panaya Testing Tools, Microsoft Office Suite, JIRA, and Confluence tools, as well as other testing tools that may be adopted by the team from time to time as well as perform system requirements gathering and documentation.
Responsible for the dynamic portfolio of university information systems, which includes presently student information systems, room scheduling systems, student advising systems, international immigration case management, international travel registry, ID card systems, teaching and learning technologies, research administration systems, faculty information systems, customer relationship management systems, and others.
Responsible to support, maintain and enhance the systems that we support as well as to implement new systems formalize requirements gathering process as well as test-driven development process, automate testing and identify the tools that would make this process more efficient.
Develop, maintain and organize Test cases, Test Scripts and Test Scenarios for UIS Projects, Enhancements, Operations, Maintenance and other testing events.
Coordinate UIS and end user testers for integration testing, user acceptance testing and validation.
Gathering and reporting metrics on tests and quality support growing suite of test tools including creation of job aids and training for these tools.
Execute and maintain automated test scripts using testing tools.
Scope of Responsibility:
Works closely with the Department's Clinical Affairs team for both Inpatient and Ambulatory Operations. Direct reporting relationship to the Clinical Administrator but with secondary reporting relationships to the Associate Administrator of Ambulatory Operations and Administrative Director of Inpatient Operations. Knows the informal and formal Departmental goals, standards, policies and procedures. Is sensitive to the interrelationship of both people and functions within the DOM Divisions and Department.
On a regular and continuous basis exercises administrative judgment and assumes responsibility for prioritization of projects and implementation plan.
Bachelor's degree required. Additional experience may substitute for education. Minimum of 5 or more years of business requirement gathering experience and/or hands-on experience with system / integration / user acceptance testing (automated and manual). Epic Certification required in Ambulatory and/or Inpatient applications.
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
BSN or MSN preferred.
Excellent technical skills (HP Quality Center, HP Quick Test Pro, HP Load Runner) and ability to apply it.
Ability to take the point of view of the customer, a strong desire for quality, and an attention to detail.
Ability to communicate effectively and work collaboratively with disparate clients from business stakeholders to technical developers.
Ability to independently lead or facilitate meetings and perform as a team player in one or multiple agile/waterfall teams.
Self-starter with the ability to appropriately prioritize and plan complex work for self or a team in a highly decentralized environment with minimal guidance.
Ability to multi-task & support multiple priorities / multiple deliverables.
Strong critical thinker with problem solving aptitude and ability to take initiative with an analytical perspective.
Strong understanding of the Agile development methodology and requirement gathering process .
Strong understanding of IT concepts, development life cycles and best practices.
Previous software development experience can be helpful as it provides a deeper understanding of the software development process, gives the appreciation for the developers' point of view, and reduce the learning curve in automated test programming.
Judgment skills are needed to assess high-risk or critical areas of an application on which to focus testing efforts when time is limited.
Ability to understand the entire software development process and how it can fit into the business approach and goals of the organization.
In organizations in the early stages of implementing QA and requirement gathering processes, patience and diplomacy are especially needed.
Excellent written and oral presentation skills; must have facilitated and guided users through requirements sessions with a combination of prototype and storytelling.
Communication skills and the ability to understand various sides of issues are important.
Ability to find problems as well as to see 'what's missing' is important for inspections and reviews.
Knowledge of and experience using Microsoft Office Suite including Word, Excel, PowerPoint, and Visio.
Knowledge of and experience performing the requirements gathering.
Knowledge of and experience working in the Agile development and requirement gathering team(s).
Ability to maintain confidentiality.
Special Knowledge, Skills, and Abilities
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Higher education experience is helpful but not required
Knowledge of and experience using Microsoft SharePoint
Knowledge of and experience using Confluence
Knowledge of and experience using Panaya testing tools
Knowledge of and experience using Cross Browser Testing tools
Knowledge of and experience with the student information systems or higher education industry
Knowledge in the assigned application as well as the platform on which it runs (SQL Server)
The successful candidate(s) for this position will be subject to a pre-employment background check.
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