We have an exciting opportunity to join our team as an Emergency Communications Operator.
Reporting to the Manager of the Telecom Operator Operations, the Emergency Communications Operator is responsible for day-to-day Emergent support (Proactive and Reactive) of all Emergency calls into the Telecom Operator Call Center. The ECO will require becoming familiar with the NYU Superblock, Extended Superblock, HJD, NYU Lutheran, NYU Winthrop Hospital and all other off-site locations.
Assist in training phone operators and new ECO.
Standard switchboard duties such as answering hospital main line, patient information line, activating clinical codes, and handling page requests.
Control over Send Word Now and Single Wire emergency systems.
Keeping of Electronic logs of all Roll-Call and all reported incidents details and report findings to appropriate leadership.
Connects multiple parties in a conference call to discuss incident specifics and next steps.
Assist with Fire Safety Alerts (include Fire Alarms, Smoke Condition and Fire Drills).
Activate Security Alerts per incident type (Combative Person, Bomb Threat, Active shooter).
Watch Command High Impact Notification via OEM Radio (10/60 and MCI Level B, C, D Notifications).
Liaison with Telecom senior leadership, security leadership, and Emergency Management team to aid in the message delivery and actions that are designed to keep the employees at NYULMC, HJD, and Lutheran safe.
Proactively call critical department, Buildings, RED+F, etc. to see if all systems are operational.
Ability to receive and efficiently execute instructions from EM+ER, Charge Nurse and Administrator On-Call.
Provide 1st level support for all Emergency related issues that present themselves to the Operator Call Center.
Proactively monitor social media, CNN, and NYC OEM feeds for pertinent news that could affect NYULMC negatively, causing a disruption to everyday business.
THIS POSITION HAS A ROTATING SHIFT, must be able to work some nights and weekends as well as being On Call, since this is a 24/7 organization.
Must have a High School diploma.
5+ years of relevant experience in any of the following areas: FDNY/NYPD/911Operator/OEM Call Center/Ambulance Call Center.
Leadership Skills (Ability to lead, motivate and stimulate others).
Computer Skills (Excel, Word, Internet navigation, Social Media and emails).
Strong verbal and written communication.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.