UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's.The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.UW Medicine Patient Financial Services is a shared services department, located in the UW Tower building. As part of the University of Washington, UW Medicine includes UW Medical Center (UWMC) and Harborview Medical Center (HMC). Patient Financial Services is responsible for the patient accounting functions for UWMC and HMC, including billing for inpatient and outpatient medicine services provided at the Medical Centers.Our PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a full-time PATIENT ACCOUNT REPRESENTATIVE SUPERVISOR.This individual will prepare UB, HCFA, ADA and other utilized billing forms via paper or electronic means; prepare Accounts Receivable (A/R) transactions; access computer databases to obtain eligibility information; update patient demographic and financial information; communicate with Medical Centers' staff, patients and/or third party payors as required to obtain or verify billing information or payment, and answer questions/ resolve concerns; document specific actions taken on individual accounts in the EPIC HB system. This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action for resolution of the patient account in its entiretyPatient Financial Services Supervisor will: Supervising a small staff in Government and Commercial billing and follow up. Review and approve patient accounting transactions; coordinate and monitor unit daily workflow, establish departmental procedures to assist with daily workflow.Identify trends and put preventative measures in place to prevent loss in revenue.Monitor and deliver staff productivity, provide performance feedback and annual performance evaluations conduct corrective action as needed. Assist staff to analyze difficult delinquent accounts and financial information to determine appropriate follow-up action.Assist staff in developing plans for resolving backlogs, provide continued training and education to staff as needed.Provide desk coverage when necessaryCompose and prepare correspondence and spreadsheets utilizing Microsoft Word and Excel programs. Act as liaison between departments and outside agencies. Review and interpret rules and regulations that affect patient accounting and ensure work unit is in compliance. Perform other related duties as required.Supervise the work of a unit within University of Washington Medicine (UWMC/HMC) Patient Financial Services organization.With delegated authority, interview and recommend selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action. REQUIREMENT:Minimum requirements include two years of college-level courses AND two years of experience in patient accounting OR Equivalent education/experience. Additional Departmental Requirements:The ability to manage multiple tasks simultaneously despite interruptions; communicate effectively with staff and public; possess excellent customer service skills, the ability to write departmental procedures; manage multiple tasks simultaneously with interruptions.DESIRED:Desired Qualifications include knowledge of PFS Revenue Cycle, Registration systems and IT Services programs that dictate pricing, billing and reporting; knowledge of PFS Accounts Receivable Transaction and Sponsor Codes; strong knowledge of UB-92 and HCFA 1500 Data Elements and payor requirements; Knowledge of Epic systems. knowledge of Word and Excel; knowledge of UW Medicine payroll and personnel policies and procedures; ability to train others to retrieve active and purged data, remittance advices, other PFS in-put, update PFS and Epic systems; analyze patient accounts to determine appropriate action.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.