To be considered, candidates must include a cover letter specifying the shift in which they are interested in addition to the interest in and qualifications for this position. The cover letter should be the first page of your resume and uploaded as one document.
Exercise professional judgment, in the resolution of complex, unusual and mitigating student situations. Review application documents (including comprehensive family financial statements, federal tax returns, and additional supporting material) containing confidential information for the accuracy and completeness. Request additional information where necessary and interpret for use in need analysis.
Implement existing financial aid programs and assist in development of new programs.
Provide quality customer service by; providing specific and general information regarding financial aid programs, processing financial aid application material, and assisting the student/ family in making reasonable decisions based on financial aid implications.
Provide professional representation of the Office of Financial Aid and the University of Michigan at University functions.
Act as liaison to selected University offices and; represent OFA at workshops, college nights, and other financial aid events.
Assist in the development and writing of new procedures, policies, forms, instructions and manuals.
Assist in other areas as assigned by unit Assistant Director.
Maintain records, serve on committees and prepare special reports.
Evaluate, resolve, or refer complex problems to Assistant Director.
Represent the Office of Financial Aid at professional conferences and workshops.
43 % Review application documents (including comprehensive family financial statements, federal tax returns, and additional supporting material) containing confidential information for the accuracy and completeness. Request additional information where necessary and interpret for use in need analysis. Exercise professional judgment, in the resolution of complex, unusual and mitigating student situations.
42% Counsel and advise students and parents (individually and in groups) on financial aid policies and procedures when needed. Assist students to make responsible financial decisions. Refer students to other offices and agencies as appropriate.
10% Maintain thorough knowledge of legislation and regulations governing financial aid programs, need analysis methodology, federal and state tax laws and office policies and procedures. Implement existing financial aid programs and assist in development of new programs.
Maintain complete working knowledge of policies and procedures of the University as a whole to provide a comprehensive student service network.
4% Maintain thorough knowledge of Office of Financial Aid need analysis and packaging software.
Utilize the existing University mainframe systems and/or client server software, any supporting applications, and OFA Network applications and software for the accurate and timely completion of processing, counseling, and reporting assignments.
1% Work on committees and provide input to OFA and other University offices and/ or professional organizations as requested on underrepresented minority issues.
A Bachelor’s degree or an equivalent combination of education and experience is necessary. Ability to make independent decisions, appropriately utilize professional judgment and to interpret federal/state/institutional regulations/policies/procedures a must.
Strong customer service skills. Experience in counseling and/or student services is preferred.
Functional supervision is received from the Senior Aid Officers assigned to the unit and from the Assistant Director for Application Review and Training.
General supervision is received from the Assistant Director for Application Review and Training.
Some functional supervision may be exercised over temporary staff.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 164644
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.