Department/Division: Student Affairs (Administration) Funding: District Funded Job Category: Classified Assignment: Full-Time Percentage Employee: 100% Months per Year: 12 Work Days per Week: 5 (some weekends) Work Schedule per Day: 8:00 a.m. - 5:00 p.m. Monday-Friday (Some nights and weekends)
Work Shift for this Position (select all that apply): Days Nights Weekends
FLSA: Nonexempt Placement/Range: 33-1 (Starting salary for a new classified hire at Citrus College is fixed at Step 1.) Pay Rate: $3,684.72/mth ($21.26/hr)
Benefits: The District provides a fully-paid, comprehensive program of fringe benefits including major medical, dental, and vision insurance for full-time employees and eligible dependents. Life insurance provided for employee only. For all part-time employees whose assignment is 50% or more the district provides benefits on a pro-rated basis.
A Complete Application Packet Includes: Resume
Optional Applicant Documents: Cover Letter Other Document (s) Transcripts Licenses and Certificates
POSITION SUMMARY: Performs a variety of specialized technical and clerical tasks in connection with admission, registration, records, academic progress, and the status of student veterans. Serves as a technical resource to student veterans for working with the Department of Veterans Affairs (VA). Promotes the enrollment, retention and completion of student veterans by reaching out to students and informing them of their status and any needed documents.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Processes VA certifications for student eligibility for VA benefits. - Researches, interprets, clarifies, and resolves issues related to student veterans concerning, but not limited to, admissions, registration, matriculation, residency, student academic status, course class conflicts, and fees. - Prepares and distributes letters used for admitting or welcoming new student veterans. - Determines residency issues as they relate to student veteran admissions, including challenges, exemptions, and evaluation of circumstances - Processes student veteran late registration and enrollment changes, assuring accurate posting of student drops, enrollment changes, and fees collected or owed. - Responds to inquiries pertaining to student veteran admission and registration requirements and procedures, including those from other technicians requiring special expertise. - Maintains student veteran records. Enters data into a computer system with data entry screens. - Extracts and downloads information to prepare reports and audit accuracy of data. - Assists student veterans in obtaining records and copies of transcripts. - Verifies class enrollment status for student veterans and faculty members. Interacts with students, managers, and other staff members to facilitate transactions such as, but not limited to, student petitions, as appropriate. - Assists student veterans with enrollment and registration questions as needed. - Provides information to assigned student veterans regarding application procedures and college registration, facilities, services, and the instructional program. Provides information on district policies and procedures. - Maintains electronic records for student veteran contacts ensuring privacy of confidential student information. - Assists in providing guidance, support and assistance to student veterans concerning class schedules, career goals, instructors, and academic progress. Assists students in resolving problems and in communicating effectively with others. - Assists with preparing informational materials including newsletter articles. - Prepares and distributes statistics on assigned student veterans and sends to appropriate personnel for assessment. - Refers assigned student veterans to various district resources, community employment and social service organizations. - Assists assigned student veterans in navigating college support services and with connecting with Student Life and Leadership Development Program activities. - Communicates with student services personnel, faculty and student body groups to exchange information and coordinate activities. - Assists with outreach efforts and provides administrative support in coordinating veteran's student orientation sessions and other student veteran activities during the year. - spreadsheet, and record keeping database applications sufficient to generate reports - Fosters cooperative working relationships with college employees and community members and maintains professional and appropriate boundaries with students. - Maintains a referral network to provide resources for veterans transitioning into college. Referral agencies may include; mental health care, alcohol/substance use treatment, legal assistance or other support services. - Serves as point of contact for student veterans and prospective students for services provided by the Veterans Success Center. May assist in representing the District at activities of local area agencies/organizations. - Composes general office correspondence and performs other clerical services of a routine nature including, but not limited to filing, data entry, processing of departmental bulk mail, and completing of forms. - Performs other duties as assigned that support the overall objective of the position.
KNOWLEDGE, SKILLS AND ABILITIES: - Requires in-depth knowledge of regulations, policies, and guidelines governing community college admissions and student recordkeeping. - Requires working knowledge of the District's policies and procedures for registration, residency, maintaining instructor and student records. - Requires the ability to enter and extract data and reports from student information systems. - Requires sufficient human relations skill to use proper telephone etiquette, explain procedures to others, resolve conflicts, and portray a positive image of the District. - Requires the ability to independently perform all duties with efficiency and effectiveness. - Requires the ability to analyze student performance and develop unique plans of action. - Requires the ability to impart technical and detailed information through one-on-one or group presentations. - Requires the ability to perform data entry and database management duties or other general record keeping and file maintenance duties. - Requires the ability to communicate both formally and informally with a wide range of contacts.
PREFERRED QUALIFICATIONS: - Possession of a bachelor's degree and two years of experience working in a student services-oriented role at a community college or other college/university - A minimum of one year working as a certifying official.
EDUCATION AND EXPERIENCE: - An associate degree, or the completion of at least sixty (60) college-level semester units; or, in the absence of an associate degree, or completion of at least sixty (60) college-level semester units, two years of experience working in a student services-oriented role at a community college or other college/university.
PHYSICAL ABILITIES: - Performs work of a sedentary nature. - Requires sufficient ambulatory ability to move to various work locations. - Requires manual hand-eye-arm coordination to use a personal computer. - Requires the ability to retrieve, lift, push, pull, and carry lightweight materials on an occasional basis. - Requires sufficient hearing and auditory ability to carry on conversations in one-on-one and small group settings and deliver in-service type presentations. - Requires near visual acuity to read printed materials.
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About Citrus College: Celebrating over 100 years of service, Citrus College is located in Glendora in the foothills of the San Gabriel Mountains, approximately twenty-five miles northeast of metropolitan Los Angeles. The college has the distinction of being the oldest community college in Los Angeles County and the fifth oldest in the state.
Citrus College was founded in 1915 under the leadership of Dr. Floyd S. Hayden, who helped bring the community college movement to California. From 1915 to 1961, the college was operated by the Citrus Union High School District. In July 1961, the Citrus Community College District was created to include the Azusa and Glendora unified school districts. In 1967, the district expanded to include the Claremont, Duarte and Monrovia school districts.
Today, Citrus College occupies a 104-acre campus. The college is currently experiencing a major facilities expansion project that will change the look of the campus. The college enrolled 27 students in 1915 and currently the college serves more than 19,000 students annually. Classes are offered on a 16-week calendar (fall and spring semesters), as well as in a variety of non-traditional scheduling options -- winter intersession, evenings, summer sessions, and optional class formats, such as online education courses.
Mission Statement Citrus College provides innovative educational opportunities and student support services that lead to the successful completion of degrees, transfer, career/technical education and basic skills proficiency. The college fosters personal and professional success through the development of critical thinking, effective communication, creativity, and cultural awareness in a safe, accessible and affordable learning community. In meeting the needs of our demographically diverse student population, we embrace equity and accountability through measurable learning outcomes, ethical data-driven decisions and student achievement.
Accreditation Citrus College is accredited by the Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges, 10 Commercial Blvd., Suite 204, Novato, CA 94949, (415) 506-0234), an institutional accrediting body recognized by the Council for Higher Education Accreditation and the U.S. Department of Education. Additional information about accreditation, include filing of complaints against member institutions can be found at https://accjc.org.
'CITRUS COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER.' It is the policy of the District not to discriminate against and to encourage a diversity of applicants based on national origin, religion, age, sex or gender, race, color, medical condition, ancestry, sexual orientation, marital status, physical or mental disability, use of family and medical care leave, genetic information, military or veteran status, gender identity, gender expression, or because he or she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one of more of these actual or perceived characteristics.
Special Instructions to Applicants: Applications are considered legal documents, and as such, all areas of the application must be completed or your application packet will be considered incomplete, and will not be moved forward. While it may be appropriate in some areas of your application to use 'NA' (not applicable), do not use terms such as 'see resume' or 'see attached'. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience.
Applicants are responsible for ensuring that all required documents, and those additional documents you choose to include, are attached BEFORE clicking the 'Finished Attaching Documents' button and confirming. It is advisable to attach 'Optional' documents first, and then 'Required' documents once you are ready to click on the 'Finished Attaching Documents' button and confirming.
Application and Supplemental Questionnaire must be complete. A resume will not substitute for a fully completed employment application and supplemental questionnaire. Incomplete applications will be rejected. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience.
Additional documents CANNOT be added to your electronic application packet once you click on 'Finished Attaching Documents' and receive your confirmation number; so, please be sure you have all documents you will upload handy and in an electronic format. THE APPLICANT TRACKING SYSTEM WILL NOT ACCEPT DOCUMENTS LARGER THAN 2MB. IF YOUR DOCUMENTS DO NOT UPLOAD, PLEASE RESIZE. If you do not have all your documents handy at the time you are applying for the position, we advise you to click on 'Finish Attaching Documents Later'. Be sure, however, to finish attaching your documents BEFORE the close or first consideration date for the position. Please remember, you will NOT be able to attach additional documents after you have selected 'Finished Attaching Documents' and have received a confirmation number, and you will not be able to apply for a position after the position has closed.
Please note: should an applicant apply for a position more than once, only the most recently received application packet will be the one screened for completeness. All others will be deemed inactive, and will not be considered, regardless of completeness.
We regret we are unable to accept faxed, emailed, mailed, or hand delivered application materials outside the online Applicant Tracking System (ATS). Only application materials submitted through this electronic format will be accepted. Exception: The Citrus College Form 101 must be mailed or hand delivered to the Director of Human Resources in a sealed, confidential envelope.
Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.
All employees within the bargaining unit are required to pay dues as a member of the exclusive representative or pay an agency fee.
About Transcripts: --Candidates must upload copies of all transcripts (need not be official at the time of application) which prove sufficient for verifying minimum qualifications for this position. --Official transcripts will be required at the time of the job offer. --Transcripts must be from the awarding institution, and must show that the degree has been awarded (or conferred) and the year. --Degree(s) must be earned (or conferred) from accredited institution(s) or an equivalent foreign institution by the first consideration date for this position. --All degrees must be verifiable on a legible transcript by the indicated first consideration date for this position. --Foreign transcripts must be transcribed in English AND evaluated for U.S. equivalency by a bona fide U.S. evaluation service.
Selection Procedure: --A selection committee will review application packages of those candidates who have met the minimum qualifications for this position, and will select a limited number of qualified candidates for an interview. --Each candidate may be asked to make a presentation on a topic of the selection committee's choice. The candidate will be informed of the topic when an interview appointment is scheduled. --Each candidate may be asked to provide a sample of his or her writing ability just prior to the interview. --Travel costs must be borne by the applicant. --Final candidates for faculty, management, and supervisor/confidential positions may be interviewed by the Superintendent/President. --If selected as a finalist, the candidate permits the District to contact the current and former employer(s) to investigate past employment history.
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Citrus College delivers high quality instruction that empowers students to compete globally and to contribute to the economic growth of today's society. We are dedicated to fostering a diverse educational community and cultural learning environment that supports student success in pursuit of academic excellence, economic opportunity, and personal achievement.