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Position Summary:
We have an exciting opportunity to join our team as a FGP Office Manager (40).

In this role, the successful candidate Responsible for providing administrative oversight of daily billing operations. Oversees CPC, Coordinator and Administrative staff, including recruiting, training, and management. Ensure timely billing/collections and revenue maximization, chiefly by standardizing charge submission process, as well as effectively supervising front end staff. In addition, in conjunction with the Faculty Group Practice Managers, develops policies and procedures, implements new processes (help to establish annual goals, revenue targets, and training/education programs; monitor government and third party reimbursement; develop and implement reporting mechanisms) and monitors compliance to established guidelines.

Job Responsibilities:

• Help to identify and quantify operational deficiencies that may be adversely impacting physician billing ie IT systems issues, process issues in other areas of the Center (registration, clinical/operational staff on the floor), etc. Assist in finding solutions to these issues
• Assist in the implementation of new charge capture technology to physician practices. Work with FGP consultant, FGP APMs, staff and vendor to address physician concerns, operational and IT issues. Help track these issues as new physicians are brought on to the application.
• With FGP Business Administrators and staff, attend physician billing meetings. Assist FGP APMs in meeting preparation including review of billing reports and presenting ad hoc analysis.
• With FGP Business Administrators, monitor weekly charge submission volume, weekly charges posted, daily cash, incomplete charges, denials, collection reports, refunds, etc. Develop dashboard to track these indicators and conduct routine meetings with the staff to discuss the results of these indicators and redirect staff efforts as needed.
• Direct the review and documentation of the charge submission process for all practices. Determine best processes and implement uniformly across practices. Develop training manual to document the process for each practice.
• Resolves all complaints and problems using independent judgment and decision making skills, to ensure patient satisfaction and adherence to faculty practice standards
• Plans, coordinates and schedules the interrelated activities of the practice office
• Managing Staff: Evaluate employee performance. Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities
• Meets routinely with billing coordinators to review current tasks and assignments. Assists in establishing priorities, and allocating resources as needed to support operations.
• Meets or exceeds internal standards for accuracy and timeliness in charge documentation preparation and submission
• Recognizes routine problems and recommends suggestions, ideas and solutions
• Attends meetings, prepares minutes and participates on committees as requested
• Participates in on-going training/development/monitoring of staff by the office.
• Assists in training office personnel for front-desk, reception, and billing activities
• Uses Personal Computer, may use Microsoft Office, CRT and calculator as needed
• Uses standard office equipment, makes copies and collates as needed
• Organizes, prioritizes and expedites own work flow and uses independent judgment
• Compiles daily statistical data as requested and reports data monthly to appropriate parties
• Maintains accurate, well-organized, up to date files for retrieval of needed documentation
• Receives, compiles, classifies, reconciles and consolidates data from varied sources
• Determines and establishes the explanation to complex calls, issues and questions not covered by specific instructions or common practice
• May be asked to perform other varied functions.

Minimum Qualifications:
To qualify you must have a 3-5 years of prior work experience in a professional setting and a Bachelors degree; Masters degree and supervisory experience preferred. Ability to supervise and manage multiple staff and multi task as required. Ability to collect, analyze and understand data trends. Knowledge of patient care charts, patient histories and file room management. Ability to communicate effectively, both orally and in writing. Ability to write reports containing technical information. Records maintenance skills. Word processing and strong proficiency in Microsoft office. Ability to develop and present educational programs and/or workshops. Sensitivity to confidentiality and adherence to HIPAA is required.

Preferred Qualifications:
None.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU School of Medicine's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.