Morgan Stanley's Service Management Practices team is looking for a Project Management / Service Management specialist to join their business critical team.
The Service Management Practices team focuses on thought-leadership and governance of integrated standards, processes and products covering Incident, Problem, Change, Service Request, Service Level, Knowledge and Significant Event Management. We create value by driving strategy, horizontal best practice and continual improvement across the Quality Assurance and Production Management (QAPM) Division and the wider Technology organisation, aligned to business goals.
Project manager to manage projects, support coordination and project reporting for the Service Management Practices team. There will also be the opportunity to support analysis and requirements gathering of specific work streams within the project portfolio.
The candidate will work with various Technology and Business groups across the globe. The role requires the candidate to have an understanding of system architecture principles, project management fundamentals, control frameworks and process analysis and design best practices. The need to balance work on multiple time sensitive projects will make this role complex, challenging and rewarding. Specific areas of responsibility include:
Project/Program Management: - Create project plans to organize and manage project/program streams; work with stakeholders to prioritize work and drive milestones - Manage stakeholder expectations, including creating reporting templates and establishing status meetings as needed to create transparency on project progress, accomplishments and potential issues/risks; highlight project and delivery risks proactively and promptly - Project manager to manage and support process and system improvement projects coordinating with multiple delivery teams - Define business requirements for process enhancements and/or technical improvements - Manage, track, and resolve issues that may arise during the course of the project implementation timeframe (from analysis through prod implementation)
- Determine and communicate dependencies and scheduling impacts between delivery teams.
- Collaborate on test plan and test case design, and manage UAT process -
- Coordinate user training, create documentation as required and manage hand-offs to formal training organization - Abide by Technology Policies and Procedures and SDLC/PLC requirements - Develop business cases which include cost and benefit analysis for the project
Excellent project management skills with experience working in Agile and Waterfall projects
Persuasive personality and ability to manage and communicate with senior stakeholders.
Strong business analysis skills
Experience in Enterprise Change Management
Strong analytical and problem solving skills, and comfortable working with a certain level of ambiguity
Ability to multi-task with good organizational and time management capabilities
Strong organizational skills, ability to effectively lead multiple initiatives simultaneously.
Excellent communication, presentation and documentation skills including focus on accuracy and attention to detail
Must be able to switch between technical terminology and business language easily.
Excellent knowledge of Microsoft Office, (Word, Powerpoint, Excel, MS Project and Visio)
Can-do attitude with strong sense of ownership, follow-through and delivery.
Can operate successfully as a team member as well as independently.
Minimum ITIL foundation level training, supported by practical experience/exposure.
Practical experience / exposure to ServiceNow.
Experience in process-led roles and ability to optimize and reengineer processes.
Ability to analyse data to derive meaningful action
Any knowledge of finance or experience in the financial industry will be beneficial.
Production Management or Quality Assurance experience will be beneficial.
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.*LI-CN1
Internal Number: 4793288
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