The Insurance Collections Supervisor is responsible for providing lead direction to the collectors working commercial, government and IPA accounts, and serves as a liaison between staff and the Billing and Collections Manager.
Utilizes proactive measures to analyze billing and collection activities
Identifies short and long range plans for resolving the unit's top opportunity areas, such as delinquent payers
Ensures unit meets existing aging, cash, and productivity goals
Monitors accounts for appropriateness and timeliness of follow-up, collector assertiveness in moving accounts towards resolution, clarity of notes, and accuracy of action codes
Provides staff with training and coaching. Uses techniques such as: weekly account reviews, weekly unit meetings, and observation
Sets unit goals in conjunction with Billing and Collections Manager
Elevates issues, as appropriate, to the Billing and Collections Manager
Serves as a resource to staff by answering questions, assisting with problems, and providing training as necessary
Assists Billing and Collections Manager and performs designated duties in Manager's absence
Implements quality improvement measures for unit
Participates in the development of unit policies and procedures
Assists with key personnel activities, including the preparation of employee performance reviews; job interviewing and hiring
Monitors conformity with policies and procedures
Manages daily activities, including determining specific employee work assignments; reviewing employee activities for completeness, accuracy, and effectiveness
Monitors and adjusts staff workload, as appropriate
Monitors staff productivity
Assigns and monitors staffs' daily priorities
Encourages and teaches staff to support CSMNS core values, policies, and procedures
Creates a supportive environment by fostering individual motivation, coaching, and training
Develops and coaches staff to ensure they have the skills necessary for optimum performance
Counsels employees regarding work, attendance, etc. as appropriate, and within departmental guidelines
Prepares agendas for and runs regularly scheduled unit meetings
Works closely with Billing and Collections Manager on unit issues and prioritization
Meets weekly with Billing and Collections Manager
Meets weekly with Team Leader
Works with other Supervisors to resolve specific issues impacting unit and develop resolution plans
Communicates policies and procedures effectively and regularly to staff
Delivers verbal and written updates to Billing and Collections Manager on unit issues
Keeps employees informed by communicating in a clear, effective, and timely manner
Uses a wide variety of communication formats to keep staff regularly informed: team meetings, in-services, bulletin boards, etc.
Abstracts information from Epic and/or Anodyne reporting to monitor accounts
Runs Epic reports to analyze collections, aging, and denials
Recommends system changes and/or updates within the Epic system to streamline billing
Recommends future course of action based on data interpretation
Analyzes, reports on, and provides recommendations for billing, collection, and accounts receivable results, such as: identifying and minimizing causes of denials and write-offs; identifying delinquent payers; monitoring billing volumes; evaluating statistics and trends in billings, collections, and reimbursement.
Demonstrates behavior which supports the Cedars-Sinai Health System mission. Attends required orientation and training seminars. Work product and performance meets quality standards. Demonstrates respect and positive interpersonal skills with patients, clients, the public, managers, and co-workers. Is a team player. Maintains confidentiality of patient care and business matters. Observes time, attendance, and dress code standards. Protects the safety of others and of the physical plant and equipment, following institutional policies, fire, safety, and infection control regulations.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical rese...arch and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.