This position directs the daily operations of the consumer accounting function, primarily managing the billing, meter reading/revenue recovery activities; oversees the Cooperative’s customer information system and utilities records management; responsible for the timely monthly energy billing; coordinates registration activities for all District and Annual Meetings; and assists with the preparation of the annual revenue budget projections.
This position has responsibility for the direction, coordination and evaluation of employees in the consumer accounting and meter reading unit. This person is expected to perform supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Essential Duties and Responsibilities:
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.
Directs all consumer accounting activities including billing, collections and operation of the customer information system.
Ensures the timely and accurate processing of meter reading activities for the timely processing of customer utility bills
Address, document and resolve customer issues in a timely manner.
Oversees the customer information filing system to provide accurate and efficient storage and retrieval of customer records, including imaging and/or archiving of utility documents; ensures compliance with retention guidelines and timeframes pertaining to utility documents.
Oversee operations of computerized utility billing system; sets up and maintains accounts receivable codes, revenue codes; contacts software vendor regarding program change requests, errors, etc.
Ensures compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures relating to billing, accounts receivable and meter reading.
Produces month end revenue reports and KWH usage for use in reporting financial condition, cost of service studies and budget development.
Performs research, development and budgetary/financial planning rate and revenue studies.
Prepares and analyzes statistical reports related to development of new billing procedures and meter reading functions; reviews and corrects updated reports and submits recommendations to management for review.
Prepares the annual consumer accounting budget and monitors expenditures.
Directs the District and Annual Meeting registration activities and preparation of reports, as needed.
Maintains a comprehensive, current knowledge of applicable laws and regulations; trends and requirements, technology and information that may affect the consumer accounting unit, the cooperative or electric utilities in general.
Education and Experience:
Bachelor’s degree in Business Management, Accounting or closely related major.
Eight years related work experience in a progressively responsible position that includes utility accounting, accounts receivable, billing, collections and budget administration.
Minimum of three years directing the work of others.
Experience or similar work with an electric utility or related industry.
Note: Job related experience may be substituted for the required education on a year-for-year basis.
Knowledge, Skills, and Abilities:
Knowledge of generally accepted accounting principles and procedures; thorough working knowledge of consumer accounting and accounts receivable systems, budgeting and forecasting. Thorough understanding of the state of Florida Public Service Commission energy rate regulations.
Knowledge of computerized utility billing systems including rate composition and calculations; ability to implement and test modifications including rates, taxes, etc.; knowledge of electronic meter reading equipment and automated meter reading devices. Working knowledge of the cost of service and retail rate design studies is highly desirable.
Knowledge of MS Office Suite, NISC billing and consumer accounting systems; ability to acquire skills in the use of applicable corporate accounting and customer information systems.
Effective leadership skills with ability to make and implement sound decisions; demonstrated organizational and prioritization skills and time management; detail oriented; analytical and process management skills; demonstrated change management aptitude and ability.
Excellent interpersonal and communication skills to effectively interact with government agencies, management, employees, vendors, subcontractors and others; ability to make presentations, prepare reports, business correspondence, procedures and training manuals.
Ability to acquire general knowledge of an electrical distribution cooperative and RUS requirements as pertains to the position; membership and registration procedures for district and annual meetings.
Ability to maintain a high level of confidentiality, and effectively manage stress and pressure in a frequently changing environment; ability to manage multiple priorities calmly and effectively in all situations.
English is the primary business language. Second language in Spanish is desirable.
The skills required for this position may be verified through a combination of education, experience, interview questions, and technical skills exercise(s).
Successful completion of SECO Energy’s employment entrance examination and drug screen.
Employer will assist with relocation costs.
About SECO Energy
SECO Energy is a not-for-profit electric cooperative serving over 200,000 families and businesses across seven counties in Central Florida, making SECO the third largest electric co-op in Florida and the seventh largest in the nation.
In both 2017 and 2016, SECO Energy was ranked “Highest in Customer Satisfaction among Cooperatives” in the J.D. Power Electric Utility Residential Customer Satisfaction Study. In 2015, SECO Energy was ranked “Highest in Customer Satisfaction among Midsize Utilities in the South” by J.D. Power. SECO refers to the three consecutive awards as its “Triple Crown,” and we are grateful to our members for ranking us #1!