The ILR School at Cornell University is the leading college of the applied social sciences focusing on work, employment, and labor policy issues and practices of national and international significance. We advance the world of work through teaching, research, and outreach. As a land-grant college, we generate and disseminate leading-edge knowledge to solve human problems, manage and resolve conflict, and establish best practices in the workplace, and to inform government policy. Our mission is to prepare leaders, inform national and international employment and labor policy, and improve working lives. The School offers undergraduate and graduate education as well as career-long learning for professionals.
ILR boasts one of the most diverse student populations at Cornell, hailing from different under-represented backgrounds and cultures from various parts of the US and the world. Graduates of the ILR School launch successful careers in a range of fields such as human resources, financial services, business, government, law, policy, the labor movement, and other social impact careers.
The ILR Office of Career Services (OCS) serves the career development and employment needs of ILR undergraduate and graduate students, and recent graduates. The student body is comprised of approximately 1000 undergraduates and about 150 residential graduate students, and a number of current professionals who are part of our Master of Professional Studies (MPS) and online Executive Masters in Human Resources Management (EMHRM) programs.
If you are the type of person who enjoys administration and assisting with office operations, while contributing to building a collaborative community based on trust, and who values diversity, inclusion and wellbeing then read on! Your responsibilities include but are not limited to:
What you will do:
Serve as the initial point of contact (in person, phone and email) for OCS
Oversee and assistant with the overall administration and office operations
Collaborate and partner with various offices with ILR and Cornell
Provide supervision of student employees while exercising good judgement in interpreting needs of constitutes.
Reconcile expenses and produce reports
Office Communication & Marketing
Manage office communications
Partner closely with ILR Communications and Marketing team
Maintain and update website, as well as the main office bulletin board
Peer Advisor Program Oversight
Collaborate with advisors to manage day to day needs of student experience
Coordinate and participate in recruitment of student employees
Train and supervisor student employees
Coach students, coordinate activities and manage weekly time cards
Workshop and Event Management
Organize all logistics and details of workshop and events
Track attendance and provide data summaries
Career Services Assistant Qualifications and Requirements:
Associates Degree or two years college coursework with more than 4 years but less than 6 years of work experience.
High level of organizational skills, ability to multi-task, and strong attention to detail, and manage high volume of information with multiple deadlines.
Demonstrated outstanding customer service skills involving high level of diplomacy, tact, and professionalism to anticipate and address the needs of students, employers and alumni.
Manage calendar scheduling as the initial point of contact for the office
Strong written and verbal communications skills to aid with messaging, responding to, and coordinating all office communications.
Demonstrated proficiency with computer programs and software such as Microsoft Office Suite, database management systems and/or other technology critical to the position. Requires to create complex reports using excel.
Project coordination or event planning experience to co-manage different office-sponsored events.
Must be able to maintain strict confidentiality in handling student information.
Must thrive in fast-paced collaborative environment, enjoy working with students, value providing excellent service, and contribute to a warm, welcoming environment when greeting visitors and students.
Team player who values diversity and inclusion, and ultimately strives for a world-class ILR student experience.
Experience that demonstrates sound judgment and problem-solving skills and the ability to work collaboratively within a team of professionals.
Preferred traits and qualifications, in addition to those above:
Bachelor's Degree or equivalent combination of education and work experience.
Prior student services work experience highly preferred given this role serves as the primary point of contact in a student-facing office.
Past experience in using different software and tools such as Filemaker Pro, Salesforce, Qualtrics and web-page design and maintenance software preferred.
Knowledge of Photoshop or Adobe Illustrator or other design software helpful.
Past supervisory experience of students or staff providing delegation and guidance of work responsibilities
Past experience using various tracking platforms: Handshake, C3M, CEP or Salesforce.
Past experience with a time tracking system to approve time cards: Kronos or Workday
Rewards & Benefits:
Cornell provides great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: 3 weeks of vacation leave, health and personal leave, 12 holidays (including end of year winter break through New Year's Day) and superior retirement contributions.
Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. For more information click here.
University Job Title:
Student Services Asst IV
Pay Rate Type:
Number of Openings:
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Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by ‘dragging and dropping’ them into the dropbox or by using the ‘upload’ icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Workforce Policy and Labor Relations at voice (607) 255-6866, fax (607) 255-0298, or email at firstname.lastname@example.org.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00017005
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.