“THIS IS A REPOST. PREVIOUSAPPLICANTSARESTILLBEINGCONSIDEREDANDNEEDNOTREAPPLY”.
This position is in a front-line role and is the key coordinator of OWRR's business processes, customer service provision, and data management.
This position coordinates day to day procedures, provides customer service to the campus community, and maintains all types of records and information for the office. This position processes requests for services, keeps track of data related to waste diversion amounts and costs, and manages the office. This position communicates program information, policies, and procedures to customers. This position coordinates technical processing functions and serves as the billing, data management, and business process expert for the program. This position supports other staff members and helps keep program information up-to-date (stickers, brochures, newsletters, website, etc.) This may include preparing and writing report summaries and other brief communication pieces.
This position routinely answers questions via phone and email about recycling, composting and waste management—both general and detailed questions about services. This position processes work orders and communicates with internal operations staff and contractors to ensure that service requests are communicated, completed, and billed (if applicable).
This position inputs and manages data from a variety of sources for monthly programming reports, annual waste recovery calculations and trend report, fiscal reporting, billing, preventative maintenance, service schedules, and database upkeep. This includes producing reports, creating and manipulating complex spreadsheets, and writing summaries. This position compiles reports for the office including monthly reports summarizing programs and services, monthly and annual trend analysis reports, and summary comparisons.
This position supports outreach and engagement activities by coordinating the update of materials, printing jobs, and other outreach support pieces by working with UNC Creative, the Waste Diversion Coordinators, or the Program Manager. The position is expected to make modifications to existing promotional materials, update websites and social media, produce simple newsletters, and assist with the upkeep of inventory, printing, and design of materials.
This position provides support to the OWRR staff in terms of helping to schedule meetings, managing office supplies, providing basic assistance with computer issues, organizing and filing documents, and assisting with special projects. This position may supervise student interns in supporting roles or for special projects.
Education and Experience:
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Accuracy required in work: This position requires a high level of accuracy. This position processes work orders, compiles data, provides information verbally and in writing, inputs billing information, maintains the database, and assists with purchasing information. Accuracy is needed in communication of regulations and policies. This position must accurately record information and files for retrieval. This position needs to ensure that program details are communicated clearly and accurately. Verbal and typed communication must be checked for spelling errors and wording.
Consequences of errors: It is important that information presented be correct and in compliance with state, regional and University policies. Errors in information provided can result in landfill fines, materials being rejected at recycling processing centers, additional cost to haul or dispose of material, collection locations not being recorded, and extra effort needed due to inappropriate or incorrect logistics considerations. Errors in communication can negatively represent the office. Errors in program information can be frustrating for customers and can inhibit participation or positive behavior change.
Instructions provided to employee: Instructions are communicated to the employee through written and verbal communication, meetings and planning sessions. This position is required to make decisions related to job responsibilities.
Guides, regulations, policies and references used by employee: Follow University, Facilities Services, EHS and OSHA policies and procedures. Understand, convey and follow relevant state, regional, local and federal solid waste management rules. Executive Orders, General Administration sustainability policies, University policy and general statues govern solid waste and sustainability issues for campus solid waste recovery and management.
Supervision received by employee: Work is reviewed on an as needed basis by direct observation of programs, work in progress and upon completion. This position is required to work independently on daily tasks but will have access to supervisor and coworkers for assistance.
Variety and purpose of personal contacts: As the customer service person for OWRR, this position interacts with all members of the campus community—administrators, faculty, building contacts, students, department administrative personnel, and the general public. Interactions may include answering questions via email, face-to-face contact, or phone. From time to time, this position participates in trainings and presentations that OWRR provides and participates in site visits/inspections. This helps the person in this position gain an understanding of the customers' requests and situations.
Physical effort: The person in this position must be able to lift 30 pounds. The majority of this position's time will not be performing physical work. However, there are times when this position will need to lift boxes of outreach or other types of supplies and move items. A hand-truck is provided for transporting heavy or bulky items.
Work environment and conditions: This position works in a variety of settings. While most of the time this position works in an office environment, this position may have times when it is necessary to walk buildings, venues and campus to gain perspective on customer and program settings. Although infrequent, there may be times when this position may need to be outside in various types of weather for events, tabling, or other OWRR activities.
Machine, tools, instruments, equipment, and materials used: Ability to effectively use numerous computer applications is required—including Word, PowerPoint, Excel, Outlook, Access, and other programs. Must have the ability and willingness to learn new relevant software programs as they become essential. There may be times when this position may need to take the bus or drive a state vehicle to campus.
Visual attention, mental concentration and manipulative skills: High level of visual attention, mental concentration, and manipulative skills is necessary in order to produce satisfactory work product and to ensure program success. Concentration is needed to collect, organize, and analyze information with attention to detail and accuracy. Ability to organize ideas and information in order to be easily understood by others. Computer use is central to this position, as is telephone use.
Safety for others: This position will keep safety of others in mind when taking work requests. Awareness of unit, department, local, state and federal regulations regarding solid waste management are critical. These regulations and guidelines include environmental safety such as spill prevention and clean up, hazardous materials management, and universal waste handling.
Dynamics of work: Recycling markets and the dynamics of solid waste industry are constantly changing due to regulations, economic up or down turns, new technology, new collection strategies, and new policies. The person in this position must be a creative/flexible thinker and a strong problem solver. This position frequently receives unusual questions and must adapt to changes in procedures and materials accepted. While working with the rest of the OWRR staff (Operations Supervisor and Waste Diversion Coordinators), this position must convey customer requests and summarize issues in a neutral manner.
This position requires a knowledge of all waste management programs and operations. This position works closely with OWRR's Waste Diversion staff and all campus customers to provide customer service support. As the first person many come in contact with, this person serves as an ambassador for waste diversion.
Preference for a solid working knowledge of sustainability and waste management, recycling, composting, excellent communication skills, strong interpersonal skills, and program development skills. Knowledge of recycling and composting programs within a variety of campus buildings and settings—academic, administrative, research, student housing, athletics, retail, dining, library, maintenance is helpful. -Accounting background or experience -Demonstrated customer service skills -Administrative experience or experience managing work processes -Proficient with Excel, Word, Access, and PowerPoint -Experience with AIM and other university systems -Experience with editing software such as Adobe Illustrator, Photoshop
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Internal Number: 145861
About The University of North Carolina at Chapel Hill
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.