Posting Summary: Exhibits high energy customer service to all customers as they enter the office, assisting with individual account research as needed. Advises and counsels students and other customers and agencies on University and State policies and federal laws and regulations by answering phone lines, assisting students, departments or agencies and responding to emails daily.
May also advise non-current students on special repayment agreements. Oversees departmental scanning into imaging system. Processes manual invoices and billing statements for third-party student receivables.
Will maintain aging reporting for assigned receivables accounts. A computerized accounting system is not used for Bursar Office processes. May evaluate and update customer's collection status and notes on the accounts on a monthly basis. Performs due diligence on past due student accounts. Processes manual invoices to accounts payable for payment.
Assist with processes necessary for maintenance and collection of Federal Perkins and other loan accounts. Reconciles all military payments electronically through various web portals. Post student third party tuition award and University, TN and UT schools discount waivers to accounts. Reviews and posts Veterans' tuition deferrals, departmental charges, bookstore charges and all other state, institutional or miscellaneous student waivers.
Prepares reports of all accounts that will be placed with collection agencies or provides collection agencies with documents to collect on old debt. Assists other Collections staff with projects. Other duties as assigned.
Internal Number: 220_56059
About Tennessee State University
Tennessee State University is committed to excellence and has been consistently listed in the U.S. News & World Report’s “Guide to America’s Best Colleges” for more than a decade. Founded in 1912, TSU is a comprehensive, urban, co-educational, land-grant institution in Nashville, Tennessee. The university has been served by seven presidents, including Dr. Glenda Baskin Glover, who is currently serving as our eighth president.TWO CAMPUSESOur Nashville home offers two locations—the 500-acre main campus nestles in a beautiful residential neighborhood along the Cumberland River, and the downtown Avon Williams campus sits near the center of Nashville’s business and government district.