Individual will be responsible for creating, leading and directing the short and long term strategies for the underwriting and customer experience disciplines to achieve the Company’s operational and financial goals. Will collaborate with leaders across the organization and develop critical external relationships to identify and implement leading edge marketplace practices securing Pinnacol’s competitive advantage. Individual will guide the development of best-in-class underwriting and customer experience disciplines through intentional curation of culture, philosophy, programs, services, processes, and performance. Individual will establish priorities, targets and standards (metrics) for disciplines and programs; reviews and evaluates performance; provides feedback and calibrates as needed.
Individual will lead, inspire and develop the underwriting and customer experience disciplines supporting the Company’s objective to become a recognized customer experience and insights leader. Will collaborate with leaders to develop a high-performance, high engagement team of insurance professionals achieving operational and financial goals.
The following demonstrated leadership skills will be necessary to achieve success in this position:
Underwriting and Customer Experience Leadership:
Leads the development and implementation of Pinnacol’s best-in-class risk management underwriting and customer experience strategy informed by customer driven insights and leading marketplace practices including: philosophy, programs, services, business processes, standards, performance, tools, technology, and analytics.
Clearly defines best-in-class risk management underwriting and customer experience performance benchmarks with defined, measurable outcomes, expectations and performance accountability.
Engages in constant scanning of the external environment for industry leading tools, technology, analytics and best practices to continuously improve Pinnacol’s underwriting and customer experience performance.
Develops and executes approaches for resulting in a deep understanding of stakeholder needs, expectations and anticipating future preferences.
Collaborates with actuarial, business, compliance, executive and marketing leaders to guide the Company’s pricing and underwriting business standards governance functions.
Collaborates with business directors and discipline directors to set the strategy and direction for discipline consistency in practices across operations teams ensuring standard work and business processes are continuously improved.
Develops and executes operational strategies in collaboration with peers, business directors and discipline directors to achieve financial and business objectives (underwriting profit, growth, retention, claims management and customer experience).
Responsible for developing leaders and cultivating a culture of lean management principles, continuous learning, improvement and best-in-class operational performance.
Develops trusted influence externally, particularly with agents, and across the organization based upon breadth and depth of insurance operations, business and marketplace knowledge.
Partners with discipline directors and Pinnacol’s corporate compliance advisor to develop and maintain effective relationships with internal and external auditors, regulatory, legislative and governmental bodies.
Supports the development of products and services such as Safety Services that promote Pinnacol's competitive position in the marketplace.
Prudently manage resources within budgetary guidelines according to company policy and within ethical corporate governance guidelines.
Regular attendance and punctuality are essential functions of the job.
Must be able to establish and maintain relationships with strategic business partners and must be comfortable bargaining and negotiating with partners to achieve goals
Must possess strong, decisive decision making skills, being persuasive and assertive, while conversely listening and being open to new ideas
Must enjoy working and making decisions independently or team-based, either planned or spontaneously, while being acutely aware of the impact of decisions on others
Must be able to follow plans and finish tasks using systematic approaches such as time management and project management to accomplish goals
Will use a balanced approach to decision making - being action orientated, quickly changing focus with shifting business priorities - while being able to demonstrate patience with work demands and changes
Must possess strong interpersonal skills to manage performance problems using both candor and sensitiveness when dealing with individuals or with tough business issues
Bachelor’s Degree required. Five or more years of insurance operations management experience with significant experience in underwriting is preferred.
About Pinnacol Assurance
Hello. We’re Pinnacol Assurance. Our friends call us Pinnacol.
For more than 100 years, we’ve been caring for people by doing work that matters — delivering workers’compensation insurance.
We embrace innovation and know that what was good enough for yesterday isn’t good enough for today, and what’s good enough for today isn’t good enough for tomorrow.
If you inspire us with your passion for people, you’ll have a chance to impact lives and we’ll move together toward the future. And the view in Colorado isn’t bad, either.