Technology Department Overview GICB technology supports three groups within the broader Banking business, part of the CIB (Corporate & Investment Bank): GIB (Global Investment Banking), GCB (Global Corporate Banking) & TS Sales(Treasury Services Sales). Our technology team develops and supports a variety of technology tools aimed at enhancing the controls agenda, driving efficiency and mobility, differentiating our client delivery through innovation and ensuring the overall technology environment is stable and efficient, including Banking's use of firmwide technology tools.
Role Description The role(s) are for trainers to partner closely with business users and the technology team to maximize usage of the various tools being developed within the tech team. Surveys and other feedback mechanisms have highlighted that whilst tools are well regarded, general awareness and knowledge of how to best utilize the various tools could be improved to increase their value and boost bankers' efficiency. This role would also provide an excellent conduit to both raise awareness for bankers of the various tools as well as provide regular feedback to the developers of how users perceive the tools and UI/UX improvement opportunities. Trainers would be expected to develop a training plan aimed at ensuring 100% of bankers are trained on an appropriate rolling basis, mixing 1-to-1, team meetings, dedicated training sessions, drop-ins, virtual training and participation in the formal graduate training programs.
Understand the different roles/personas of various business users/bankers
Learn the various technology applications within Banking (Desktop, Web, Mobile)
Develop a training plan, partnering with the broader technology teams and learning & development teams
Deliver varied forms of training to capture maximum participation
Ensure adequate tracking/metrics of training delivery and work with L&D and Tech to measure impact on usage/ROI
Create instructor materials (course outlines, background material, instructional materials, and training aids).
Continuously enhance technical instructional delivery and presentation skills.
Ensure the quality and consistency of course content throughout a course life cycle.
Act as a conduit for UI/UX (or other) feedback for the broader tech team to incorporate into design/enhancements
First Class communication and training skills (both to groups and individuals)
Able to "think on your feet"
Excellent Customer Service skills
Must excel under high stress environments
Ability to rapidly learn new technologies/tools and context of usage
Training technology tools and/or Business Analysis experience
Financial Services experience ideal, but first class consumer tech training also considered
Must have worked as an end user / client facing trainer at all levels of seniority
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran
Internal Number: 4825195
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