Primary Location: United States,Delaware,Wilmington
Other Location: United States,Florida,Jacksonville; United States,Texas,Irving; United States,Illinois,Elk Grove Village; United States,Maryland,Hagerstown
Education: Bachelor's Degree
Job Function: Risk Management
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 18067273
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all. Fraud Risk Officer
Proudly serving more than 100 million clients in 40 countries, Citi's Global Consumer Banking business is among the largest retail banks in the world. Primarily known as Citibank and strategically centered in the world's top cities, Global Consumer Banking uses its deep footprint to deliver a consistent and enhanced client-centric banking experience.
Within Citi's Global Consumer Banking business, The NA Risk Operations Fraud Group has responsibility for managing the end to end fraud process across Retail Banking, Citi Branded Cards and Citi Retail Services .
The Fraud Supplier Manager will have responsibility to manage third party suppliers for the fraud function within the NA Risk Operations group. The candidate will manage new and existing contractual relationship with fraud suppliers working with key stakeholders within fraud, and partnering with other supplier management functions across Citi including ESC Sourcing, Third Party Utility, Finance, Legal and Compliance. The candidate will be responsible for all aspects of supplier management including contract management and supplier risk management in accordance with Citi policies. Candidate will also support budget and invoice processing working with Finance.
The Fraud Program Management Lead responsibilities include:
Primary point of contact for Fraud suppliers relating to contract and supplier management tasks
Serve as Business Activity Owner (BAO) for Fraud Suppliers in accordance with Third Party Risk Management Policy
Partner with fraud stakeholders to understand supplier service/product being contracted and associated requirements
Lead new contracts and renewals for managed suppliers within Fraud in partnership with ESC Sourcing
Negotiating contract terms, including pricing and SLAs
Deliver year over year cost savings
Lead supplier risk assessment and supplier management activities for new and existing suppliers in accordance with the Citi's policies, including:
All required risk assessments and resulting mitigating activities
Performance monitoring via SLA tracking and resolution
Supplier onsite reviews/audits and resulting mitigating activities
Exit plan documentation
Continuity of Business documentation
Required training for suppliers
Supplier issues and escalations
Other required activities and mitigation
Engage with other supplier management functions, such as ESC Sourcing, Product Compliance, Information Security, and the Third Party Utility, to fully understand all requirements and execute on activities
Partner with Finance to deliver against operating budgets, process supplier invoices and secure approval for spend tied to contracts. Ensure proper supplier invoice reconciliation processes are in place validating goods and services have been delivered in accordance with contractual terms.
Partner with Finance team on cost planning, cost variances, invoice processing, and cost reduction opportunities
Anticipate, identify solutions and resolve obstacles and issues hindering progress on supplier management activities - escalate issues when necessary to Sr. Management across supplier management functions
Build strong relationships with key stakeholders within the NA Fraud, Global Fraud and supporting supplier management teams
Develop and execute North American multi-year roadmap for strategic supplier activities tied to renewals and projects
Support development of supplier management engagement model for NA Fraud to ensure key stakeholders understand team expectations, visibility, and value add of the supplier management team
Supplier Management or related experience: 5 years
Demonstrated experience with Third Party Risk Management Policy and Third Party Risk Management Assessment procedures (TP-RAP)