We are looking for a fun and energetic individual looking to work for the worlds' largest commercial real estate company. CBRE dominates every aspect of commercial real estate, from brokerage and asset services to property development and management. This candidate must have experience with ServiceNow, web-based applications and technologies, possess strong communication skills, and have the desire to learn the general operations of a global D&T organization.
Responsibilities for this position include but are not limited to:
Under broad direction provide development, support, and administration of CBRE's global ServiceNow platform.
Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.
Document reproduction steps and generate defect reports.
Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
Analyze system processes and develop enhancements to improve user experience and general system usability.
Perform functional testing of system applications and updates/enhancements.
Work with users to fully utilize the ServiceNow product suite.
Analyze and validate data for successful migration between instances.
Process and prepare data for uploads to systems during implementations.
Ensure appropriate approvals for user access requests and assist in maintaining security of the system applications being supported.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (BA/BS) in a related field such as information systems, mathematics, or computer science or equivalent work experience. Requires technical and business knowledge in multiple disciplines/processes. Typically has 3-5 years of relevant work experience. Consideration given to equivalent combination of education and experience.
Minimum 3-5 years of ServiceNow development, configuration, integration, and administration experience in large, complex environments.
Strong working knowledge of the following ServiceNow components is preferred:
IT Service Management Service Portal Security Operations IT Operations Management IT Business Management Governance, Risk, & Compliance
Knowledge of REST and SOAP web services and how to utilize them to integrate ServiceNow with other applications.
Experience in developing and implementing custom applications on the ServiceNow platform.
Demonstrated experience with ServiceNow authentication against LDAP and SAML.
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Agile and/or Kanban experience is a plus.
Excellent interpersonal communication skills and the ability to work well with business partners
Excellent analytical and problem solving skills
Ability to work independently and manage multiple task assignments
Proven history of providing technical support during all phases of project delivery. Including, but not limited to: development of project estimates, documentation of requirements, solution design review, documentation creation and review, and peer code reviews
Ability to create documentation on various system and business processes.
Internal Number: 18032368
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.