The External Award Specialist reports directly to the Office of Financial Aid Management and performs an essential role in the processing and tracking of internal sources of academic funding. The External Award Specialist is also responsible for receiving, evaluating, and verifying student data to award federal, state, institutional, and outside financial aid funds.
Managing the External Award Load process for all academic funding;
Counsel students and parents regarding their aid eligibility, academic progress, and student accounts;
Work with academic administrators to reconcile scholarship, stipend, and fellowship requests;
Perform need analysis using submitted aid application materials;
Ensure all student aid disburses on time and reviews withdrawn student awards;
Answer calls and reply to emails from students and families;
Assist with other duties and special projects as assigned.
Knowledge of federal and state regulations regarding eligibility for government funded assistance preferred.
Proficiency using Microsoft Excel required.
Interpersonal and customer service skills
Ability to maintain confidentiality and provide superior customer service to our students.
Exceptional verbal and written communication skills required.
Effective problem solving skills required
Ability to work independently and as part of a team required.
Easily adaptable to new technologies.
Demonstrated ability to work well with others.
Ability to handle several tasks simultaneously and to work well under pressure.
Education, Experience, and Certifications:
Bachelor's degree required
A minimum of two years providing customer service in an office setting required.Experience in higher education or financial aid preferred.
Technical Knowledge or Skills:
Knowledge of Microsoft Office required.
Familiarity with Oracleâ™s Peoplesoft software preferred
Resume, Cover Letter, and References
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR03431
About University of Chicago
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.