The Benefits Representative position serves as a primary customer service support for the day-to-day benefits administration for the University of Pittsburgh. This includes answering customer inquiries and appropriately directing them to other sources for resolution of an issue. Responses may involve the need to assist with enrollment, benefit eligibility, health and welfare benefit plan details, retirement, voluntary, and education benefits. The Benefits Representative assists with administrative support tasks such as discrepancy and error reports, plan audits, benefit presentations, new hire orientations, and other projects as required.
Experience in a business/high volume customer service setting, or equivalent combination of education, training and experience required. Strong customer service and technical skills are necessary to handle public contact through telephone, email, fax, mail, and in person interactions. Must have the ability to learn the organizational structure of the University, benefit plans, policies, and government regulations.
Internal Number: 176042
About University of Pittsburgh
Founded in 1787, the same year the U.S. Constitution was signed, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. One of three state-related research universities in Pennsylvania, Pitt is a member of the Association of American Universities (AAU), which comprises 62 preeminent doctorate-granting research institutions in North America.
Pitt faculty members have expanded knowledge in the humanities and sciences, earning such prestigious honors as the National Medal of Science, the MacArthur Foundation’s “genius” grant, the Lasker-DeBakey Clinical Medical Research Award, and election to the National Academy of Sciences and the Institute of Medicine. Pitt scientists have defeated polio, unlocked the secrets of DNA, lead the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments.
Pitt students have earned Rhodes, Goldwater, Marshall, and Truman Scholarships, among other highly competitive national and international scholarships.
Alumni have pioneered MRI and TV, won Nobel and Pulitzer Prizes, led corporations and universities, served in government and the military..., conquered Hollywood and The New York Times bestsellers list, and won Super Bowls and NBA championships.