Location: Alfred, NY Category: Professional Posted On: Mon Nov 26 2018 Job Description:
This position is responsible for reviewing the accounts of students with outstanding balances for accuracy, investigating account problems, sending out the bills in a timely manner with proper notifications required by the New York State Law Section 18ï¿½ and referring delinquent accounts to a collection agency or Office of the Attorney General. This position is responsible for the calculation of Title IV funds (Federal Aid and Loans) when a student separates from the college during the semester and will assist in the return of the Federal and Private loans. In addition, this position will be responsible for implementing, training, and overseeing a call center for the department during times of peak call volume. This position will also serve as backup to the Bursar as needed.
Additional responsibilities will also include:
Provide outstanding customer service to students and families on both the phone and in-person.
Provide financial aid information to students regarding the application process, needs determination, verification, and status of their financial aid application in accordance with all applicable laws, regulations, and policies.
Assist students with various questions regarding their accounts including but not limited to payments, holds, and refunds.
Assist students and parents with bill processing and payments.
Perform student services functions including assist students with registration questions/processes; add/drop procedures, graduation information and basic records related questions.
Bachelor's degree and two years of responsible work experience.
Strong commitment and excellence in customer service
Excellence in time management and the ability to meet deadlines
Excellent professional written and oral communication skills
Tolerance of ambiguity, flexibility and a sense of humor are essential
The ability to work as a team member as well as the confidence to work independently is expected
Higher Education office experience
Experience with Banner or other comprehensive student financial or billing information system
Experience in billing, accounts receivable and collections
Demonstrated technical aptitude and analytical skills
Pursuant to University policy, Alfred State College is committed to ensuring equal employment, education opportunity, and equal access to services, programs, and activities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender characteristics, marital status, veteran status, military status, domestic violence victim status, or ex-offender status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic.
All applicants are subject to a criminal, employment, and educational background check.
Applicants interested in positions may access the Annual Security and Fire Safety Report for the College at http://www.alfredstate.edu/university-police/annual-security-and-fire-safety-report. Crime statistics are reported in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. Applicants may request a hard copy of the report by contacting the SUNY Alfred State College University Police Department at 607-587-3999.
Internal Number: 105145
About Alfred State College of Technology
Project-based learning is a cornerstone of our Alfred State culture. When students work on real-world problems, they learn how to think, not what to think. As a result, Alfred State has a 99% employment and transfer rate. Many of our programs lead to internships with area companies. We also offer job placement services and very active academic advising and counseling. In our most recent placement survey, 99% of our graduates either found jobs or went on to pursue four-year degrees.Being well-prepared and work-ready gives ASC students a significant head start on life and in their professional careers. Employees consistently marvel at how ASC graduates are able to hit the ground running; making an ASC degree worth more in the marketplace.