Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 2,900 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.
Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members--students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.
The Assistant Director supports and assists the Director in all aspects of the operation of the Financial Aid Office. This position is responsible for the general administration of all institutional, federal, state and privately funded assistance programs. Duties include counseling students and parents, reviewing application materials, the allocation of resources, review of the disbursement of funds, maintenance of records, preparation of data, oversight of research and the issuance of reports to appropriate agencies and offices. An essential focus of this position is to support the recruitment and retention of diverse students. In conjunction with members of the Financial Aid Office and other key constituents in other offices on campus, this position will provide financial aid promoting the furtherance of student diversification on campus.
Major Areas of Responsibility:
Thoroughly review, evaluate and manage financial aid applications for all entering and renewal applicants to determine eligibility using federal and institutional methodologies and exercising professional judgment when appropriate; assist in administering federal, state and institutional aid to students and families.
Provide financial aid counseling to students and parents on all aspects of the financial aid application, award and disbursement processes. Interact with students and parents professionally, sometimes under difficult situations, and be able to explain seemingly complex and confusing regulations to students and parents.
Engages in extensive in-person, telephone, and email communication with students, parents and cross-divisional departments. Maintain and provide collaborative and positive relationships with colleagues and develop programs and services that enhance cooperative efforts among offices. Focus on key constituencies identified by the Director
Maintain and utilize a thorough understanding of federal and state regulations, principles, practices, and procedures governing administration of financial aid with an emphasis on verification.
Provide a particular focus on diverse student recruitment and retention, at times by speaking Spanish to support communications within the office. Support the marketing efforts of the College and promote financial aid awareness.
Provide outreach via financial aid presentations and attendance at information sessions for Open House, etc.
Support the department in updating policy and procedures to support the College's requirements as well as state and federal compliance. Maintain current knowledge of federal regulations, participate in training activities and stay up-to-date with financial aid issues.
In support of our College Mission, strive to provide customer service to both internal and external customers with fairness, respect and dignity. Demonstrate civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
Prioritize conflicting needs, handle matters expeditiously and proactively and follow through on projects to successful completion, often with deadline pressures.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
Must be able and willing to work overtime during peak times, especially during file review periods as well as at Open House events.
Work effectively as a liaison between various departments/users to ensure that services and quality are balanced. Liaison to the Office of Study Abroad.
Perform other duties as assigned.
Bilingual, fluent in English and Spanish preferred but not required.
1-3 years of prior experience in a comprehensive financial aid program.
Ability to think analytically and to interpret complex regulations.
Ability to work evening and weekend hours when necessary.
Detail-oriented with excellent organizational skills.
Outstanding interactive skills; ability to work well with administrative staff and student personnel, as well as external community groups and organizations.
High energy and enthusiasm and excellent customer service skills.
Ability to work independently and as a member of a team.
This is an Exempt level position.
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
A member of the Higher Education Consortium of Central Massachusetts (HECCMA).
In your cover letter, please reflect on how you might contribute to the College's commitment to diversity and inclusion, and to its mission as a Jesuit, undergraduate liberal arts college (see http://holycross.edu/diversity)
Should you be a candidate for further consideration after hiring manager review, you will be contacted by a human resources representative.
The College of the Holy Cross is a highly selective Catholic liberal arts college in the Jesuit tradition. It enrolls about 3,000 students and is located in a medium-sized city 45 miles west of Boston. The College seeks faculty members whose scholarship, teaching, advising, and on- and off-campus service demonstrate commitment to the educational benefits of a richly diverse community. Holy Cross aspires to meet the needs of dual-career couples, in part through its membership in Higher Education Consortium of Central Massachusetts (http://www.heccma.org) and the New England Higher Education Recruitment Consortium (https://new-england.hercjobs.org/)
Copyright 2017 Jobelephant.com Inc. All rights reserved.
Holy Cross is a highly selective, four-year college of approximately 2,900 students. One of the nation's leading liberal arts institutions, Holy Cross offers an academically rigorous, personalized education in the Jesuit tradition. Exclusively devoted to teaching undergraduates, Holy Cross promotes close ties between students and faculty. In this active, friendly campus community, individual interests? from athletics to the arts, from campus ministry to student government? are pursued with intensity and passion. Graduates go on to prominent academic and professional programs and pursue their individual talents in many careers and service activities. Holy Cross is located in Worcester, Massachusetts, a centrally-located New England city of 175,000. The 174-acre hillside campus provides inspiring views, an inviting mix of historic and contemporary buildings, beautiful landscaping, and first-rate facilities. With a tradition of academic excellence that dates to its founding in 1843, Holy Cross is the oldest Catholic college in New England and has grown increasingly diverse in the last decade. Holy Cross graduates become members of a loyal alumni family; equipped with the resources and perspective to respond as thoughtful leaders in business, professional and civic life.