Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes nine primary care sites, 33 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. Learn more about Family Health Centers at NYU Langone.
Position Summary: We have an exciting opportunity to join our team as a Dental Office Admin Assistant.
In this role, the successful candidate will support the front desk functions of the practice.
Greets and interviews patients, family, or other related individuals in a friendly and courteous manner to obtain pertinent information for the purpose of producing a medical record, registering patients and creating appointments.
At each patient visit, verifies patient insurance/address/telephone/contact information for billing and notification purposes; initiates appropriate procedures to maintain accurate patient and/or department records in the sites registration system.
Maintains accurate information regarding all insurance accepted by practice (including Commercial Insurance, HMOs, etc.); maintains accurate information regarding what services are covered by each plan, any deductibles or coinsurance required. Corrects and updates patient demographic and insurance information.
Answers questions and provides information regarding the practices policies and procedures.
Communicates with patients to schedule appointments in a timely manner to maximize patient satisfaction via telephone and in person. Screens and refers patient calls for same-day appointments to appropriate clinical staff
Contacts patients prior to appointments for reminder purposes via telephone and contacts patients who miss appointments to reschedule.
Generates and sends patients letters, forms, and reports as directed by the supervisor.
Notifies the dentist of record of all missed appointments at the end of each session.
Registers and processes patients in all areas accurately and timely as per established procedures.
Able to enter all charges and diagnosis on encounter forms on a daily basis.
Relieves other employees while they are on breaks, vacation, sick leave and/or attending trainings/meetings as assigned by supervisory staff.
Reports problems with workflow, procedures, conflicts and/or other concerns encountered in the workday to supervisory staff.
Performs a variety of clerical duties involved in maintaining patient medical records to include filing and scanning loose notes and reports in accordance with established priorities and procedures.
Checks medical record for signatures, dates, permission forms, and other pertinent information. Checks procedures and coding of services rendered as appropriate
Performs cashiering tasks as assigned.
Provides translation assistance as needed to facilitate the patient and provider interaction.
Picks up and delivers packages or mail as required outside of hospital and clinic premises.
Other duties as assigned.
Minimum Qualifications: To qualify you must have a HS Diploma + 2 years work experience
Spanish proficiency required
Preferred Qualifications: 2 years work experience or Associates degree in lieu of work experience.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone's network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.