Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Minimally Invasive Surgery. The position is located at Center for Outpatient Health. This position is for the Medical School Campus.
Position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.
PRIMARY DUTIES AND RESPONSIBILITIES:
Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, arbitration forms, and consent-to-treat forms.
Collects co-pays for services; verifies and balances receipts and payments.
Reviews schedule for new patients, updating when necessary.
Calls patients with appointment time reminder, obtaining insurance information and referral forms.
Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
Schedules return patient appointments and patient testing; validates patient’s parking.
May prepare patients’ charts for daily appointments. Completes order entry in the electronic medical record is part of the job function, completes requisitions/orders per Washington University guidelines.
Assists patients with insurance questions regarding billing process.
Assists staff with sending out reminder cards and other related scheduling duties.
High School diploma with 2 years of experience in a medical office setting. a Registered or Certified Medical Assistant with a minimum of 2 years of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse’s Aide, physical therapy and nurse technicians, and certified athletic trainers); substitutions include:
Medical Assistant certification/registration eligible with successful completion of certification exam within 6 months of hire date or within a shorter time frame if noted by hiring manager.
Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of 1 year of relevant experience.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component are not sufficient to meet the BLS requirements).
Demonstrated human relations and effective communication skills.
Working knowledge of insurance, medical terminology, and computer skills.
The hiring range for this position is $15.54 - $19.05 per hour.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
Internal Applicant Instruction:
This position is grade C06.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.