SUMMARY: Directs the administration of the Office of Financial Aid and Scholarships. Reports to the Vice Chancellor of Student Engagement/Success.
Provides oversight, planning, implementation, continuous assessment, and analysis of policies, procedures, and programs pertaining to the distribution of financial aid and scholarships; monitors use of funds.
Administers compliance with federal, state, and university policies and procedures applicable to awarding financial aid, grants, loans, and scholarships; monitors the FA&S budget throughout the fiscal year.
Provides leadership, trains staff, and monitors the work of staff to ensure correctness of award decisions and compliance with regulations; supervises and evaluates staff in a manner that encourages high morale.
Oversees the development of departmental goals in support of the campus strategic priorities, and works closely with faculty, advisors, and staff across campus to provide quality service.
Conducts financial aid information sessions and outreach to students, families, campus and community groups, and oversees student financial literacy outreach and programming.
Interprets, informs, and advises the campus Administration of any significant changes in financial aid and their expected impact on enrollment.
Serves on the Enrollment Management Committee.
Bachelor's Degree required.
Minimum of five years of progressively responsible professional experience in administering financial aid, preferably in a similar institution.
Two years supervisory experience.
Demonstrated leadership and organizational skills.
Excellent oral, written, and interpersonal communications skills.
Ability to work effectively with diverse populations of students, families, faculty, staff and the public using tact and courtesy in sometimes challenging situations.
Working knowledge of federal, state, and institutional policies and procedures for financial aid, and the ability to interpret state and federal financial aid regulations; extensive experience with financial aid systems, aid packaging programs, and database systems; experience with PeopleSoft preferred.
Demonstrated ability to maintain confidentiality of academic and financial information according to the guidelines set forth by the federal government and the University.
Ability to implement successful training programs and service delivery models.
Ability to interpret qualitative and statistical data for problem solving, decision-making, and forecasting.
Demonstrated commitment to excellent service and a focus on student success with a track record of creative problem-solving, team-building, process redesign, and innovation.
Up-to-date knowledge of best practices and current issues in the administration of financial aid.
Master's Degree preferred.
Salary Plan: PAE
Salary Grade: 6SA
Campus: South Bend
Department: FINANCIAL AID (SB-FAID-IUSBA)
Internal Number: 69742
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.