UCEAP provides international education opportunities in over 40 countries to more than 5,000 UC students outbound and 1,500 Reciprocal (inbound) exchange students each year. This position, under the direction of the Reciprocal Exchanges Director, completes routine assignments working toward mastery of tasks of moderate scope and complexity, with guidance from the supervisor. May exercise judgment within defined procedures and policies to determine appropriate action. Provides advising and administrative support in operational aspects of the work performed by the Reciprocity staff. Communicates on a daily basis with UC Study Center staff and partner university liaisons abroad, students and campus colleagues in a broad range of UC offices. Communication with students takes place remotely (online and by phone) rather than in person. Supports the student's program from pre-application through return to the home university. Provides backup support for staff as requested. Completes administrative tasks for the unit, and attends team meetings and other office-wide meetings.
As an integral member of the unit, the Program Advisor works cooperatively with other team members and UCEAP units as necessary; understands and applies broad administrative rules, policies, and precedents; consults with senior level staff and receives direction for more complex assignments, projects, tasks and policy interpretations. Provides consistent application of UC policy in all aspects of unit work.
Minimum Requirements: AA degree and minimum two years of previous office/clerical experience, or equivalent combination of education, training and experience. Previous customer service experience. Proficiency in MS Office, including Excel. Ability to independently perform detailed and accurate clerical work while meeting critical deadlines. Excellent attention to detail with strong organizational and problem solving skills. Ability to prioritize and adjust to varying workloads, manage a variety of tasks, and meet various deadlines with changing priorities, interruptions, and conflicting deadlines. Excellent oral and written communication skills and ability to communicate effectively with UC international staff and liaisons, students and parents, by phone or by e-mail. Skill in independently researching questions and analyzing information, situations, policies and procedures to define problems, formulate conclusions and recommend solutions. Flexible and able to work both independently and cooperatively in a team environment.
Desirable Requirements: BA degree or equivalent combination of education and experience. Experience with US institutions of higher education, including UC. Experience interpreting and applying academic, government or other organizational policies, requirements, or regulations. Working knowledge of social media platforms and services.
Internal Number: 20180646
About UC Education Abroad Program
The University of California Education Abroad Program (UCEAP) has served as the UC systemwide international student exchange program since 1962. Serving all campuses, UCEAP continues its support of the University of California's mission through academic instruction and exchange relationships around the world. Through study abroad, UCEAP provides the opportunity for students to become international citizens and global thinkers, equipping them with the understanding and skills necessary for success in the global marketplace. For more information, visit www.eap.ucop.edu.