The HR Service Team Associate role is responsible for providing front line HR support to all Moody's employees by responding to all HR inquiries from employees, managers and executives, ranging from simple questions to complex requests that may require research and follow-up for resolution. This role is also responsible for the administration of HR processes, with an emphasis on HR transaction processing including HR data entry, workflow monitoring and approvals, document scanning and other HR transactions in Moody's HR systems.
In addition, this role may also manage the successful and smooth onboarding of new employees, from offer letter generation through new hire orientation. Specific operational processes include offer letter generation, I-9 processing, background checks, document retention and upkeep, new-hire orientation, etc.
*Please note that this is a short term 6 month role with potential for extension
Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email) by following appropriate resolution/assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating customers on HR technologies and self-service tools, and determining appropriate course of action or escalation for emerging issues
Accurately log all service requests; monitor and follow up on all cases to ensure prompt resolution on behalf of employees and managers
Partner with internal SMEs to effectively handle case transfers and ensure a smooth employee experience
Consistently utilize knowledge management tools and contribute new or updated information to maintain an accurate and consistent knowledge base in support of customers, peers and the larger HR Service Team
Enhancing customers' level of understanding by educating and influencing them to utilize self-service support
Provide customer support that generates a high level of customer satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
Communicate effectively (written or verbal) matching customer style, needs, and level of understanding to support optimal customer interaction, including accurate and grammatically correct support for available customer support channels (phone, email, case management)
Become a subject matter expert and skilled end user for Moody's HRMS and other technologies. Monitor and manage HRMS workflows.
Support employee lifecycle changes such as transfers, change in working hours, compensation adjustments, etc.
Administer employee exit / offboarding processes, including HRMS system processing, payroll calculations and third party notifications
Research and fix employee data inconsistencies in HRMS systems
Scan and archive employee personnel files
Identify process improvement opportunities focused on enhancing the Service Team's ability to be effective and efficient
Role may expand to include responsibilities for administration of additional HR processes
Employment Contracts and Offer Letters
Create offer letters for new hires based on offer letter templates.
Perform maker / checker quality checks on offer letters created by other associates.
Deliver and track receipt of returned offer letters.
Maintain accurate templates / partner with internal stakeholders to adjust and/or revise when necessary.
Track and coordinate background check submissions to Moody's background check vendor.
Provide real-time reporting of candidate application to Recruiting Operations Manager and Recruiters and follow-up with potential new-hires and Recruiters to help resolve discrepancies.
Meet with new employees and ensure accurate completion of I-9 documentation.
Retain and execute Moody's I-9 document retention process and ensure compliance with US laws.
Document Retention & Audits
Scan new hire paperwork into Moody's system of record in a timely manner.
Conduct data and process audits as needed to keep Moody's in compliance with internal policies and standards.
New Hire Orientation
Coordinate and deliver employee new hire orientation for US/Canada new hires.
Ensure new hire orientation materials are maintained and accurate.
Maintain accurate status and tracking of new hires data via a Sharepoint portal. Provide updates to recruiters as needed.
Work with team members to improve internal processes and enhance the positive new hire experience.
Lead adhoc projects to improve quality and efficiency across the employee onboarding experience as needed.
Input new hire data into HRMS system.
HR Connect - Human Resources
Excellent customer service skills
Attention to detail and ability to work independently
Excellent written, oral, and interpersonal communication skills
Ability to handle multiple concurrent tasks and changing priorities
Strong collaboration and teamwork skills.
Comfortable and experienced in processing workflow, transactions and data changes using SAP/SuccessFactors, Kenexa 2XB or similar HRMS and/or Applicant Tracking System.
Knowledge of ServiceNow or other case management systems.
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.2 billion in 2017, employs approximately 11,900 people worldwide and maintains a presence in 41 countries. Further information is available at www.moodys.com.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email email@example.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.
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Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Internal Number: 4974406
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