Working under the supervision of the Assistant Director for Student Account Operations, the Lead Student Account Rep-Operations, provides the highest level of customer service (via in person, phone and electronic communications) and answers student, parent and third party inquiries regarding student financial matters. The Lead Student Account Rep-Operations ensures the highest level of compliance with federal, state and institutional policies while maintaining student account records with accuracy.
The Lead Student Account Rep-Operations serves as the primary contact for third party vendors (i.e. companies, embassies, government agencies) and associated students with inquiries regarding third party billing. This position assists the Assistant Director of Operations with billing third party accounts, processing third party payments, setting up contracts, and collection activities for delinquent accounts. The position serves as the primary contact for 1098T and tax documents from other countries. In addition, this position will have the standard responsibilities as relates to normal Student Accounts business. This includes counseling all current and prospective students and families regarding financing options and financial policies, while ensuring the highest level of compliance with federal, state and institutional policies. The Lead Student Account Rep-Operations will also process payments, complete financial forms and documents, distribute University parking permits, and process student refund requests.
Bachelor's degree required. Three plus years of related progressive experience in student accounts or a financial environment required. Also requires highest degree of attention to detail and accuracy. Excellent customer service experience. Strong communication, interpersonal, and organizational skills. Working knowledge of Microsoft Word and Excel. Experience with Banner and Powerfaids preferred. Demonstrated ability to work with a student and parent population.
Requisition Number: STFR005112
Internal Number: 58693
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.