Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 43 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and prosper.
Morgan Stanley was the industry's first stock plan service provider and has over 40 years of experience. Today, Morgan Stanley is a recognized market leader in the stock plan services marketplace as measured by both the number of equity plans supported and plan participants on the platform. The GSPS business philosophy is to provide high touch service using a team approach. As dictated by the client's needs, their team will be comprised of a Stock Plan Director team as well as dedicated members from our Relationship Management, Service Delivery, and Financial Reporting areas.
Manage a group of ~8 stock plan administrators who are responsible for supporting the daily administration and service delivery functions of Morgan Stanley Global Stock Plan Services clients
Become an expert in the GSPS applications using all available resources
Provide training and guidance for day to day service delivery ; assist staff's ability to effectively interface with corporate clients on a daily basis
Develop and implement procedures to ensure service delivery standards are consistently met in accordance with service level commitments
Partner with other supervisors, Client Managers, and Implementation to coordinate solutions for client issues and questions; deliver solutions that are acceptable to the clients and to the business minimizing manual and "out of the box" procedures
Provide support for our Stock Plan Directors and their teams for issue escalation and new event planning
Level 1 CEP preferred
Very good verbal and written communication skills; Very good people skills, approachable and people focused management style
Very good organizational skills with excellent attention to detail
Very good client management skills; desire to be in a service business with tight deadlines
Ability to collaborate with management, department supervisors and functional teams across GSPS
Ability to multi task and manage multiple initiatives while maintaining control over day to day administration function
Ability and willingness to travel
7+ years' experience working in Equity Compensation, whether as a Corporate client or in a vendor service organization
Direct experience managing or as a key contributor of a client facing service delivery team
4 year college degree
Internal Number: 4999045
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