Under the general supervision of the Director of Information Governance and Integrity, PATIENT IDENTITY MANAGER - COMPLIANCE ANALYST is responsible for managing the patient identity staff in Enterprise Records and Health Information. This includes developing, directing, and implementing information governance and content integrity strategies and plans for the medical records of UW Medicine.The position is a Subject Matter Expert (SME) for content integrity and patient identity, and provides direction and advice regarding all aspects of patient matching and misidentifications to the public (UWMC, HMC, SOM, Airlift NW) and non-public entities (including NW Hospital, Valley Medical Center and the Neighborhood Clinics) of UW Medicine in order to ensure the records are accurate, authentic and compliant with federal, state, and local laws and regulatory requirements (CMS). The position tracks patient matching activities and relays process improvement metrics to UW Medicine leadership. This position actively collaborates with UW Medicine leadership, UW Medicine IT leadership, project managers, database administrators, and others, in ensuring that information governance strategies are applied to UW Medicine records in a consistent and compliant manner.This position promotes compliance with records retention requirements and legally defensible destruction of records in accordance with state approved retention schedules, which reduces liability and risk to UW Medicine. The position is responsible for ensuring that the management of UW Medicine's information assets are in keeping with State and University policies, initiatives and programs related to enterprise content management and paper records reduction (House Bill 2287). This position is responsible for promoting and educating UW Medicine staff at public and non-public entities regarding patient matching and misidentifications, and collaborates with Admitting, Registration, Patient Financial Services, Analytics, UW Medicine Compliance, and other departments throughout UW Medicine to ensure accurate patient identity, and standardized naming conventions and identity algorithms. Responsibilities include:Directs and manages the operations of the Patient Identity staff, including oversight of 6 FTE Health Information Technicians (classified staff). Establishes work priorities and timelines, and ensures project deadlines and other schedules are met. Establishes productivity goals. Ensures employees are held accountable to their work responsibilities and are compliant with legal and regulatory requirements related to patient identity. Ensures responses to STAT requests are completed. Utilizes office management tools and resources (such as 365 applications, LEAN strategies) to ensure operational efficiencies. Schedules meetings and huddles with teams and other collaborators. Trains staff regarding patient identity merges, overlays, and solutions. Ensures questions from clients and other staff members regarding patient identity and chart correction issues are answered in a compliant and accurate manner. Hires, corrects, and terminates staff. Develops and manages the patient identity budget.Works with Clinical Coding, Analytics, UW Medicine Compliance, and other departments regarding patient identity solutions and patient identity theft and corrections. Ensures that misidentifications are resolved, patient numbers are merged, and updates the patient medical record are made. Develops solutions for effects and consequences of patient identity corrections to downstream systems. Contributes to the Patient Identity Work Group. Collaborates with UW Medicine IT and Analytics to recommend, develop and implement standard patient matching algorithms, and identity criteria. Facilitates standing committee related to patient identity thefts, tracks progress of decisions, publishes summary of meetings.Develops, publishes and reports metrics related to patient identity merges, overlays, and identity theft. Develops and updates office manuals, job aids and other resources for staff, IT helpdesk, Analytics, and others. Develops and updates training materials for ERC staff and others who work in admitting and registration. Collaborates with ERC training team regarding resources related to patient identity. Conducts in-person and online training sessions and workshops when necessary. Performs other duties as assigned. REQUIREMENTS:Bachelor's Degree in Business, Health Information, or other related fieldMinimum 3 years' experience in the health information field 3 years of lead or supervisory experienceKnowledge of Cerner, Epic, and/or Sorian systemsKnowledge of information governance standards, including data integrity and data trustworthiness.Organizational, analytical, and complex problem solving skills.Ability to work and produce staff work independently, and in a team environment.Excellent interpersonal skills and a demonstrated ability to communicate effectively, both orally, and in writing.Ability to work in a customer focused, quality improvement environmentAbility to meet deadlines.DESIREDRHIA or RHIT certificationMHA or Masters in related fieldAdditional qualifying experience may be substituted, year for year, for required education.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.