Program Assistant, Professional and Continuing Education (PCE)
The University of San Diego's Division of Professional and Continuing Education (PCE) offers a robust portfolio of courses and programs needed by aspiring professionals that evolves in response to their professional development in the fields of business, education, and health care.
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanitys urgent challenges.
The Program Assistant provides support to all individuals seeking information, enrollment and assistance with any course, program and degree offered through Professional and Continuing Education. This position requires excellent communication skills for a fast-paced office environment that supports the enrollment and learning needs of students and prospective students. Must possess the ability to handle multiple tasks, requests, and web-based information tools in a calm and effective manner. This position requires a detail-oriented, independent worker who has the ability to collaborate and contribute in a team environment. The Program Assistant will answer a busy, multi-line telephone; take registrations for courses and other related items over the phone, the Internet and in person. Other related duties may include: process registrations, organize both incoming and outgoing mail, process student transcript requests, order office supplies, and stock all office machines (fax, copier and printers). Must have excellent spelling and grammar skills. The Program Assistant must have excellent customer service, organizational and communication skills. Proven ability using computers for business applications, including word-processing, spreadsheets, data management and administrative systems software. Customer/student support experience preferred. This position receives general supervision from Marketing Director, Division of Professional and Continuing Education.
Examples of Work and Responsibilities:
Process daily enrollments, student course requests and transcript requests
Customer service, student support, prospective student service, general public communications
General Duties (as needed)
Essential Duties & Responsibilities:
Effectively respond to PCE calls and emails with information requested.
Service student requests for enrollments, transfers, and drops.
Process refunds, transcripts and certificates.
Manages multiple requests from a variety of communications channels.
Maintains high levels of efficiency when using data systems and data formats.
Develop a working knowledge and use of the student enrollment system(s) and the CRM system.
Stay informed of continuing program and course developments within PCE.
Collaborate and support other team members in assigned area.
Requires HS Diploma plus two years related experience. A bachelors degree is preferred; college education may substitute for experience at the rate of 2 years education = 1 year experience. Minimum of one year in a position that required critical thinking and analytical skills required.
At least 1 year experience in customer service.
Excellent written and oral communication skills.
Demonstrated ability to handle multiple tasks.
Excellent attention to detail.
Excellent customer service skills.
Excellent organization skills.
Excellent spelling and grammar skills.
Demonstrated ability to use web-based student information and customer relationship management tools.
Strong computer skills in word processing, spreadsheet and data management.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Special Application Instructions
Click Apply Now to complete our online application. In addition, please upload a cover letterand resume to your application profile for the hiring managers review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at firstname.lastname@example.org
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is committed to academic excellence, Catholic intellectual and social traditions, and providing a top-notch liberal arts education for scholars of all faiths. USD is located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean. The campus is renowned for its beauty, and features Spanish Renaissance-inspired architecture.