The Accounts Receivable Coordinator will be responsible for day to day management of Accounts Receivable activities as well as customer service inquiries related to the financial components of our registration systems. Working in close collaboration with members of the Business Operations Team and as a liaison to Harvard Business School Online Support Services for customer financial support, the Coordinator will receive and process all requests and questions as the first line of contact for financial questions. This is a unique, part-time (20 hours), benefits-eligible opportunity and the hours can be spread over 3 or more days per week (will reliably include the first 3 business days of every month).
Manage all incoming accounts receivable activity (such as loans, military benefits, wires, and credit card transactions); receiving, reviewing and processing transactions as needed. Maintain departmental documentation related to payment activity.
Record participant and company payments in the HBS Online administrative system, running reports from other HU systems (such as OBI) for reconciliation and tracking as necessary.
Create credit vouchers to record payments received by check.
Create ADIs at month end to reflect wires, loans, credit card payments and other activity into the General Ledger.
Research and analyze transactions (wires, loans, Western Union, etc.) in support of month end close and balance sheet reconciliations, reaching out to other Harvard departments (KLS, HGSE, DCE) as needed
Certify loan requests through ELM, in compliance with HBS Online loan policies
Respond to vendor inquiries about audits and compliance
Run regular sales reports for Strategic Alliances team. Prepare ad hoc reporting as requested.
Participate in the design and testing of administrative system (SalesForce and Financial Force) functionality; make recommendations for enhancements to be added to product roadmap.
Resolve help desk tickets related to customer payment issues in a timely manner through utilization of multiple systems. Help to diagnose root causes, identify options, and draft communications to participants. Using discretion, escalate as necessary.
Ability to provide coverage as part of a rotation for tickets around weekends and school breaks to support service level agreement and registration deadlines (dates will be known in advance and work can be done remotely).
Oversee the creation and maintenance of communication templates and processes that enable the Business Operations and Support Services teams to provide consistent, reliable, and timely service.
Analyze ticket data to assist tracking of volume and issue types. Suggest ways that we might improve our payment options or processes accordingly.
Operations & Office Support
Serve as back-up to the Business Operations Specialist on office supply ordering and on calendar management for the Executive Director.
Provide coverage for BusOps shared phone line as needed.
Other duties as required.
Cover Letter is Required.
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Harvard Business School is unable to offer visa sponsorship for this opportunity.
Ability to manage multiple projects simultaneously
Excellent judgment and discretion are critical, with an ability to recognize when issues need to be escalated
Attention to detail and strong customer service orientation
Ability to work both independently and as a team member
Knowledge of Word, Excel, PowerPoint required
Familiarity with HBS or Harvard financial systems is a plus
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 47695BR
About Harvard University Business School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.