Job Requisition Number: 26175. Campus Shared Services (CSS), a division of the UC Berkeley Office of the Vice Chancellor for Administration, provides reliable, high-quality administrative support to faculty, academics, staff, student employees, and retirees in support of the UC Berkeley mission of teaching, research, and public service.
What we do to support the UC Berkeley campus Make it easier to get things done by simplifying and standardizing certain common administrative tasks and processes across the entire campus. Direct more resources toward Berkeley’s teaching, research and public service mission by generating savings for the campus. Meet the unique needs of departments, labs, units, and our campus by drawing from the expertise of staff and faculty throughout the design and implementation.
Administers and communicates the University’s employee benefits programs which may include subject matter areas in any combination of retirement and savings, health and welfare and/or benefits administration: • Provides general information on entire scope of benefits packages, eligibility rules, enrollment information, basic use of the At Your Service website, plan literature and forms usage. • Provides in-depth technical counseling, and problem resolution ranging from routine to complex, in assigned area(s) upon request, to faculty and staff who need to weigh all options and aspects of their benefits, including advising faculty and staff on the impacts of various ongoing scenarios. • Responsible for interpreting, analyzing and recommending solutions to more unusual or unique problems which are less well-defined and have substantial impact on the organization. • May provide in-depth research on a variety of benefits-related issues and problems; consolidates information from a variety of sources, offices, and employees in a written summary with recommendation options for possible resolution. • As requested, maintain data and statistics on benefits programs. • May be the technical expert and act as office resource on the most technical questions of subject matter area. • Influences and shapes employee benefits programs. Reviews University of California Office of the President (UCOP) draft communications and literature, and provides feedback and suggestions.
Provides direction to campus HR Administrators in assigned subject matter areas: • Provide general guidance regarding the impact on benefits of changes in employment status such as leave of absence, return to work, separation, and death. • Provide specialized technical and procedural information in subject-matter area as it relates to the administration of benefits on the campus. • Act as liaison between campus employees, campus departments, Office of the President, Academic Personnel, Payroll and Fidelity Retirement Services in resolving a variety of issues.
Participates in unit development and delivery of programs by providing recommendations and information based on professional expertise: • May take responsibility for making recommendations in developing and/or revising assigned aspects of programs • Works in concert with other team members in delivering programs through various internal (counseling and customer service) and external (written communications and presentations to both departments as well as faculty and staff) channels: • Coordinates with other team members in all logistical aspects of presentation provision. • Develops recommendations for internal procedures and recommends updates to internal cover letters and checklists.
Prioritizes work assignments, Analyzes circumstances and makes recommendations regarding procedures and policies relating to compliance pursuant to federal and state requirements: • Ensures compliance with applicable legislation and policy on case by case basis.•Knowledge of benefits related issues and problems and a clear understanding of how work may impact other areas. •Has analytical skills to conduct analysis and develop recommendations, demonstrates organizational skills and problem solving skills. •Excellent listening, writing and customer service skills with the ability to apply tact, diplomacy, persuasiveness and sensitivity. •Highly motivated, flexible and adaptable in a fast moving, high pressure, constantly changing environment •Ability to handle frequent interruptions and shifting multiple priorities while integrating information to the completion of assignments •Maintains a high level of professionalism, by demonstrating the ability to handle difficult or volatile situations/individuals effectively •Maintains confidentiality by conducting business in accordance with policies governed by legislation such as COBRA and HIPAA. •Excellent computer skills with a demonstrated proficiency in MS Word, Excel, database management, tracking and data analysis systems Education/Training: •Bachelors degree in related area and/or equivalent experience/training
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.