MORE ABOUT THIS JOB LEGAL We work at the intersection of finance and law, providing counsel and advice that support activities across the firm. We handle litigation and arbitration, perform research and due diligence, aid in financing and legal filings, deal with contracts and intellectual property rights that show our commitment to clients, shareholders, and regulators. Whether you're an experienced attorney or a quick learner with a strong interest in financial law coupled with critical thinking skills, our dynamic group might be right for you.
Professionals within Legal provide a wide range of services to our business units. They might help advise on a new product introduction; develop a training program or help defuse an consumer dispute. They preserve the firm's invaluable reputation for integrity and protect the firm.
The Legal Department is looking for an experienced professional to be part of a small team tasked with developing the firm's consumer lending capabilities. This position offers opportunity to work closely with the consumer lending business teams and colleagues throughout the firm's legal, compliance, marketing, credit, operations and technology functions to develop and maintain servicing, and collections strategies and communications.
RESPONSIBILITIES AND QUALIFICATIONS Responsibilities:
Develop and review strategies for addressing risks relating to servicing and collections
Develop and review customer communication templates
Review consumer complaints with legal and regulatory impact and assist in developing responses
Review call center agent procedures and training materials for compliance with applicable law
Monitor state and federal consumer finance developments with a primary focus on servicing and collections
Assist business with filings in response to consumer bankruptcy process
Work closely with business clients in dealing with and responding to consumers who engage third party debt managers
Assist in the negotiation and management of key vendor relationships
Assist in the development and management of disclosures and marketing claims
Work with Compliance colleagues to facilitate remediation activities
Opportunity to work closely with lawyers from other divisions regarding consumer finance transactions
Knowledge of and experience with federal, state and local consumer finance laws and regulations including relating to servicing and collection, including the Fair Debt Collection Practice Act and state corollaries and laws and regulations prohibiting Unfair, Deceptive and Abusive Acts or Practices and state corollaries
Experience drafting consumer communications and responding to consumer complaints
Experience reviewing call center procedures, training, and call scripts
Knowledge of consent orders relating to servicing and collections
1+ years' post qualification experience required in a leading law firm or financial institution
Team player with inherent commercial judgment and strong analytical skills
Excellent attention to detail and strong organizational / project management skills
Strong oral and written communications skills
High level of initiative, integrity, and organization
ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.